Indirect
Leadership
Leadership
According to Simon Sinek, all leaders have just one thing in common, ____.
What are "followers"
Control Charts have upper and lower boundaries on them which are set by the data itself and have nothing to do with customer requirements. These boundaries are known as ___ ___.
What are "control limits"
If you need to communicate significant project events at a high level (perhaps to senior executives who won't want too much detail) then this visualization is preferred.
What is a "timeline"
According to Neil Rackham, In order to stay ahead of competition and maintain premium prices, Key Account Managers themselves need to become more important to customers than ___ ____.
What are "product features"
If a KAM doesn't have enough information to perform a calculation (and not enough time to research it fully), it is OK to do this.
What is "estimate"
The best Business Reviews are __-___.
What is "2-Way"
Providing feedback (telling your opinion) is an example of this kind of leader conversation.
What is "directing"
Histograms very rarely have control limits shown on them. Instead, they often have these left and right boundaries to help show the extent of defects that have occurred in the past.
What are "specification limits"
A seemingly completed project may ultimately fail if the project team neglects engaging this special group of stakeholders.
What are "users"
When considering FIT for Value Co-Creation, if a customer is very open and willing to share, but does not believe Henkel's capability beyond material supply, they are most likely __ ___.
What is "not ready"
If the AAR(average accounting return) you estimate is less than the decision point for a customer, then the decision should be to ____.
What is "reject"
Customer senior executives are often annoyed with these three 2-word couplets during presentations.
What are: "I think", "I hope", "I feel"
To have better calls and meetings where you want active discussion, you can ensure people are not distracted by providing ___.
What is "Pre-Reading"
In CI, most initiatives are programs, but a break-through idea may require a formal ____.
What is "project"
If your project keeps getting bigger or more complex, then you may have failed to define and lock down this essential project element.
What is "scope"
Value Co-creation is rare because it requires a tremendous amount of this between both companies.
What is "trust"
If the NPV (net present value) for your project is greater than zero then it creates value but may still be rejected if it doesn't exceed this.
What is "total value threshold" or "business impact threshold"
Whenever presenting to customer senior executives, it is always a safe opening to start with ___.
What is "WHY"
As a leader, one simple way that you can show your team that you value them and their ideas and avoid imposing bias is to practice ___ _ ___ _ ___.
What is "being the last to speak"
Whereas Lean focuses on eliminating waste, Lean Six Sigma concerns both waste and ____.
What is "variation" or "variability"
Most people who are not trained in project management think that projects are the sum of the steps in the execution phase. But trained project managers are more concerned with the phases of the ____ ___ ____.
What is "project life cycle".
Even if a customer opts to not embark on a Value Co-Creation journey with Henkel, there is value for a KAM to suggest it because it facilitates ______.
What is "elevation"
If the IRR (internal rate of return) for your project is greater than both the decision point and the IRR's for other project options, then your customer will likely ____ __.
What is "accept it".
If you plan to ask a question of a customer senior executive in front of their people, it is never a good idea to ___ them with your question.
What is "blindside".
According to Sadhguru, not everyone who piles work on you is your enemy… not everyone who gets you out of trouble is your friend… but when you are in a heap of trouble… you should __ __ ____ ___.
What is "Keep your mouth shut" or "avoid complaining"
5S is a Lean tool that includes these 5 steps for improving operations.
What are: "Sort, Set, Shine, Standardize, and Sustain"
Besides the fact that Programs can include projects and projects can end with creation of a program… Projects can easily be distinguished from Programs because of ____ versus ____ timeframes.
What are: "Temporary vs Ongoing/Indefinite"
Value Co-creation is most distinct from Value Selling because it is ____.
What is "special" or "not the normal way of working together"
VIR (value investment ratio) is really only helpful if the customer has _ ____ _ _____ to compare to.
What is "a history of projects"
When conducting a business review, a KAM should always plan time to cover ___ ____.
What is "value delivered"