Panera vocab
RPU (online orders)
anticipate guest needs
make personal connections and eliminate barriers to exceed guests experience
if things go wrong, act urgently to resolve guest issues
what is warmth for guest
what is the very first thing you do when someone has an allergy
What is get a manager
going around the cafe (BOH and FOH) making sure everything is clean and organized
a travel path
someone is who is certified to train associates
what is a team lead
FDF(where we get our bread ad produce from)
what is fresh dough facilities
offer solution
focus on what we can control and hold ourselves and others accountable
take ownership of our decisions and the outcomes
what is own it
where should all knives NOT be
on the side of the bar or on the bar /tabletop
how many bubblers should be cleaned and how often
3 should be cleaned everyday
what does hip to hip mean
always staying with your trainee. not leaving the alone
An update in our menu with exciting new products we
what is a celebration
Be vulnerable-ask for help
speak with courage, listen with curiosity and disagree with disrespect
once we agree to a decision, commit to execute and own it fully
what is win together
what is a critical violation
food is not temp
pest
associates on shift do not have food handlers card
sick associates etc
What are some things openers need to do
stock
clean bread slicers
premakes
pull bars
wipe counters
something we use in order to make sure our associates are being trained the right way and everything is been covered
what is a training plan
MAP (what we should be following for every shift and order)
what is market action plan
always assume positive intent and believe in people
deliver candid feedback with compassion
foster an environment of diversity
what is rooted in respect
what is a passing grade
90
what are things closers need to do
Sweep
Stock bars
stock utensils/containers
pull bars
wipe counters
What is e-learning and when should it be done
online learning, it should be done every shift until it is completed when we are busy or when we have free time at the end of the shift
DMH
Digital manager handbook
create energy through positive spirit and fun
recognize and reward performance done the right way
coach and inspire each other to unlock our full potential
what is inspire and celebrate
When can EcoSure come for the audit
ANYTIME
how full should trash cans be before we switch them out
3/4 full
how many days do new associates need to train
3-4 days typically