Prepare
Guide
Protect
Support
Reward
100

4 count breath

Personal wellness

100

Non-physical skills used to prevent a (potentially dangerous) situation from escalating

Verbal de-escalation

100

Only amount of force reasonably necessary

PAR Escalation Matrix

100

Born with it

Worth or value 

Dignity 

100

Given in recognition

Reward

200

Maintain the right attitude and make the right actions

Smart skills

200

Recognize - Assess - Respond

Guide framework

200

Verbal

Physical

Mechanical


 Types of Responses

200

Positive feeling or action - it is earned

Respect 

200

Genuine, justified, and earned

What a reward should be

300

Operations, Physical, and Cultural 

Types of safe environments

300

Warning Phase, escalation, crisis, de-escalation, post-incident conversation

Crisis Development Model

300

Types of resistance 

Verbal resistance

Passive resistance

Active resistance

Combative resistance

Aggravated resistance 

300

Verbal De-escalation Don'ts 

TACOS

300

Trust, communication, participation, motivation 

Reward cycle

400

Appearance, positioning, body language, facial expressions, use of voice

Non-verbal Communication

400

Open-ended questions, affirmations, reflective listening, summarizing

OARS - MI

400

Used to determine stability of situation, Youth-Environment-Self or staff

YES Framework


400

ADAPT 

Post-Incident Conversation Steps

400

Motivating or insulting

What a reward can be

500

Absence of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to results

5 dysfunctions of a team

500

Step back and listen, stay on topic - redirect, offer choices, find middle ground, stay solution-focused

Ways to avoid a power struggle

500

TEAM, coaching, positive reinforcement, planned response

Team Communications

500

Keep calm, acknowledge feelings, don't minimize feelings, and use reflective listening skills

Role in PIC

500

Holds, stances, escapes, evasions, releases 

Physical interventions 

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