Special Investigation Unit
Insurance fraud cost the insurance industry an estimated _______ a year.
$160 Billion
If you received a letter of representation, where do you go to add them to the claim?
Parties involved, add them as an associated party under the contact they are respresenting.
If you are on a call with a claimant, navigator is running and the calls disconnected. You attempted to call the customer back but no one answered. What do you do next?
Stop Auto Play and document that the line disconnected
Claimant Bill Gates who is insured by Billco Insurance CO is responsible for our insured Bill Clinton damages. When completing the responsible party details page who would be selected as the responsible party?
Bill Gates
What type of paycode would you assign to a claim reported by a lien holder who indicated they repossessed the insureds vehicle?
Inspect Only
The claimant called in to make first contact on a claim reported by the insured. Based on the contact information entered, ATLAS performs a data prefill search and displays the results on the "reconcile Data Search Response page. What should you do with this information?
Confirm that all the information is correct with the claimant before updating the prefill information
If the insured is represented by an attorney what would you update the First Contact Status Indicator to?
Contact Attorney
If the claim is reported by the insureds spouse Mrs Money, what would you update the first contact status to for Mr. Money?
First Contact completed
If you need to make additional phone calls related to the claim you are handling what code would you place your phone in
File Handling