Fello.
What is the preferred method for Stakeholders to contact Stakeholder Relations?
The preferred method is by submitting a Zendesk ticket, however they are also able to call, fax, or email as well.
Who is the Director of Outreach?
Karen Bradbury
What are some of the responsibilities of the Employee Relations team?
Unemployment, Verifications of Employment, Workers Compensation, Employee Separations/Inactivations.
What Acronym does SSL stand for on service codes?
Sick & Safe Leave
How many employees do we support? (Closest Guess Wins)
9,000+
In lieu of traditional "Human Resources" which department does Fello have in it's place?
People & Culture
Which member of the Self-Directed Services team won the Employee Rewards & Recognition Program this Quarter?
Shirdere Steward
Can the Employee Relations team separate an employee of a Participant?
No - The participant employer is the only person authorized to separate an employee of theirs. The only exception to this is a separation occurring after a 18-month period of inactivation.
Which county is Sick & Safe Leave mandatory for?
Montgomery
If a Support Broker has a valid certification and has applied to work for a Participant, do they need to be listed on the Participant Agreement?
Yes.
I know someone who's interested in working for Fello, who should they contact?
Talent Acquisition
Can you list two benefits of Self-Direction?
Best Guess: What percentage of employees filed a Workers Compensation claim in 2024 amongst all Participants?
0.001% of overall employees (only 10!)
At what rate is Sick & Safe Leave required to be accrued?
Pursuant to Maryland law, employees are entitled to earn sick and safe leave at the rate of 1 hour for every 30 hours that an employee works up to a maximum of 40 hours.
How many directors are in Self-Directed Services?
4
How many days of Paid Time Off can you carry over into the next year?
15 Days
What file-sharing platform does Fello use internally for day to day operations?
Sharepoint
Who is the business partner for Self Directed Services?
Bradley Welsh
What is the state law that makes sick & safe leave a requirement for employers?
Maryland Healthy Working Families Act
Can a Participant move forward with onboarding an applicant if HITS are returned in their background results?
Yes - a participant may choose to move forward with an applicant. However it is DDA's final decision as to whether that applicant will be hired to support the participant.
*DDA approval must be on file within the Applicant's folder.
What retirement plan does Fello have?
403(b) - It allows employees to save for retirement by contributing a portion of their salary, which can grow tax-deferred or, in the case of a Roth 403(b), tax-free after certain conditions are met.
In what year did the Maryland Developmental Disabilities Administration partner with Fello to bring Self-Directed Services to Maryland?
2007
Who is our Unemployment vendor/carrier?
Equifax
Can you define Sick & Safe Leave?
In Maryland, earned sick and safe leave (SSL) provides employees with paid time off to address personal or family health needs, including situations related to domestic violence, sexual assault, or stalking. This leave is accrued based on hours worked and can be used for various purposes, such as caring for oneself or a family member with an illness, injury, or condition, or for preventative medical care.
Which State department oversees Child Protective Services?
The Department of Homeland Security