Fishbowl/BP
Processing
Comms
Counter
200
How do you physically reject a card a QC?
Cut off the top right corner of the card at a 45-degree angle and tape it to the back of the card.
200
At IQA, when coming across an application with a handwritten app number do you make that a primary page; or not?
No
200
How many contract staff need to be present in comms for phone coverage?
2
200
What are you NOT supposed to do with an applicant's court documents?
Remove the staple.
400
In book print, how many audits should you do every day?
4 audits.
400
What is a DS-82 app used for?
Renewal for 10-year books (that have not been expired for more than 5 years)
400
Besides being re-batched, what else needs to happen to applications in image exception?
Image Review
400
What can't be in a baby's passport photo now that was previously accepted?
Bows/hair decoration
600
During Mail Out, what size envelope would you use for an uncreased Minnesota birth certificate?
A large gold envelope
600
At IQA, you come across a primary page but the 2nd page and supporting documents are not scanned in. What steps do you take?
Delete the single page and append the whole application to keep all documents together
600
What is the expectation for how quickly we respond to an NPIC inquiry?
24 Hours
600
I started as a lockbox application, but now I won't make my trip in time so I'm here at the agency with an appointment. What note would you make in q-flow at info for this applicant?
A counter upgrade
800
Explain why an application in a Mail Out batch would be in Image Exception.
The print center printing the passport determined that the photo is unacceptable and removed it from the batch.
800
When starting IQA, what box should you take to work on?
The next box that’s not COMPLETED
800
When entering refunds, when do you select "YES" for the 'Expedite Fee' section?
When the amount INCLUDES an expedite fee
800
What form type can counter supes now notarize at the counter for applicants?
DS-3053
1000
Explain why there might be a “Stop Issuance” Request on an application at QC.
The applicant refiled at another Agency in person and has already received their new passport book.
1000
What’s the first step when you have a missing/unknown application at IQA?
RUN A TRACE! 
1000
At CSOP, when do you need a manager override?
When a check's amount is considerably higher than what was owed ($100 or more)
1000
Mom and dad had a nasty falling out and dad has gone off the grid and can't be contacted. What form does mom have to submit in addition to the child's application?
DS-5525