Registration/Insurance
How do you ensure the 9-digit zipcode is added to a patient address
What is by utilizing the Address Search feature.
How do you properly answer a call
What is Thank you for calling Olmsted Medical Center, department, this is ____, how may I assist you?
What are acceptable colors for the PSR dress code
What is black/white/OMC blue.
How long do you defer Appt Requests after the first and second contact attempt
What is two days
Colleen - What is my favorite sports team
What is The Green Bay Packers
How much should be Pre-Registered at the time of scheduling
How to demonstrate active listening skills
What kind of pants are acceptable for the PSR position
What is solid black dress pants
How many attempts to reschedule a No Show/Cancelled patient do we make
What is one attempt
Sam - What is my favorite cartoon family
What is The Simpsons
Where can you find Registration/Scheduling tipsheets
What is the Epic Learning Home section of OMConnect
What tone/cadence of voice should we use
What is energetic and empathetic
What is the current Late Patient Arrival policy
What is 20 minutes past CHECK IN time
What worklist do you work on if a provider calls out same day
What is the Reschedule Worklist
Lauren - What is my favorite sports team
What is Minnesota Wild
Who is the Subscriber for a W/C guarantor account
What is the employer
How to properly handle transferring calls
What is a warm hand off by briefing the receiver about patients' information and needs and by keeping conversation respectful prior to transferring.
Who do you contact when you are unable to make it to work
What is: Patient Access Sick Line (507)292-7107
What Workqueues (three total) on the Patient tab should be worked daily
What is Appts with Missing or Incomplete MSPQ, Missing Items for Appts Follow Up, Pre-Reg Missing Items for Appts
Robyn - What is my catchphrase
What is the 80/20 rule
What does this error mean: "Subscriber relationship to patient is NOT self, but the patient's DOB and SSN is listed in the Subscriber Info"
What is there is a W/C coverage that was entered incorrectly that has the patient listed as the Subscriber of a W/C coverage
How do you wrap up a phone call
What is, "Is there anything else I can assist you with today?"
When are you considered late on your timecard
What is one minute past scheduled shift start
What worklist should be worked on to assist our No Show/Cancelled patients to get rescheduled
What is the Follow Up Worklist
Juan - What do I collect
What is Monopoly boards