Emotional Support
What actions indicate active listening?
1. Smiling
2. Eye contact
3. Erect posture
4. Attention to what the speaker is saying.
You are taking the hospital gown off a patient who has an IV line in the left arm. Which arm should you take out of the gown first?
right arm
Are there adaptive devices for activities of daily living (ADLs)?
Yes.
A few include adaptive utensils, canes, and crutches.
- "Is it in my job description?"
- "Do I have the qualifications to perform it?"
Right Task
Which body system protects the body by filtering blood and lymph, and removing toxins that can cause infection and disease?
Lymphatic
T/F : Restating the patient's statement to show understanding is called reflecting.
False.
Mirroring is restating the patient's statement to show understanding.
Reflecting is repeating a patient's statement or question back to them to encourage them to value or accept their own opinions.
- "Can I perform this task safely for this patient?"
- " Do I have the equipment I need perform this task?"
- "Is the patient stable enough for me to perform this task?"
Right Circumstances
Ineffective communication skills... (Name 3)
1. Disapproving 2. Probing
3. Advising 4. Agreeing/Disagreeing
5. Defending 6. Giving approval
7. Reassuring 8. Minimizing feelings
9. Making stereotypical comments
- "Do I have the confidence, training, and experience to perform this task?"
- "Do I have any reason to hesitate?"
- "Do I have any concerns about proceeding?"
Right Person
T/F : Gently persuading a patient to express their thoughts in a little more detail, but avoiding any probing or prying is known as exploring.
True
Name all necessary equipment needed for bed making in order. (So when you flip them, they should be in order in what you need first to last.)
1. pillowcase 2. fitted sheet 3. draw sheet
4. incontinence pad 5. flat sheet 6. blanket
- "Did the Nurse give me enough information so I know exactly what I have to do?"
- "Do I understand what the Nurse expects of me?"
Right Direction
Name 4 skills of therapeutic communication.
1. Accepting 2. Clarifying 3. Encouraging communication 4. Exploring 5. Focusing 6. Giving a broad opening 7. Giving recognition 8. Making observations 9. Mirroring 10. Offering self 11. Offering general leads 12. Reflecting 13. Remaining silent 14. Summarizing
" Will the Nurse be available to answer any questions that arise and make sure I am performing the task adequately and safely?"
Right Supervision