Responsiveness of Staff
AHRQ Culture of Safety Survey Topics
HCAHPS
Just Culture
Surprise Category
100

A great acronym to help ensure that every patient encounter includes the essentials.

What is A.I.D.E.T. Acknowledge, Introduce, Duration, Explain, Thank.

100

The hospital collects data on these national goals to ensure that our patient safety processes are effective.

What is Patient Safety?

100

Inpatient

What is the population eligible to receive an HCAHP survey

100

A "Just Culture", emphasizes that staff are held accountable if one bypasses established safety practices.

What is accountable?/What is accountability?

100

Incident report follow up, intense analysis, and root cause analysis are tools used to discuss ways to prevent these from happening again.

What are errors?

What are medical errors

What is patient harm?

200

This essential activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...

What is Purposeful Hourly Rounding?

200

When a mistake is made, but is caught and corrected before affecting the patient, this type of event should be reported in the incident reporting system (ESRM / Quantros).

What is Near Miss?

200

63.5%

What is our overall hospital rating (OHR)?

200

FMC practices this type of response to error by looking at processes and systems to identify root causes of errors and adverse events rather than placing blame.

What is non-punitive?

200

This is the process of addressing dissatisfied patient needs in real time, while escalating them up the ladder or the action taken in response to service failure.

What is service recovery?

300

Pain, Potty, Positioning, and Possessions

What are the 4 P's?

300

This hospital practice or policy empowers staff can speak freely up when they see something that may affect patient care.

What is Stop the Line?

300

Definitely yes

What is "Would you recommend this hospital"?

300

This type of error can result from human factors such as lack of knowledge, lack of critical thinking, and too many distractions.

What is Human Error?

300

Always, Transition, Preferences, YES, Best,  and Hourly Rounding

What are buzz words?

400

An activity where nurses use their communication skills to ensure the patient, and the ongoing or off going nurse and the family are all in the loop on the patients care, needs and goals.

What is Bedside shift Report?

400

These handoff communication tools are used to prevent things from falling between the cracks when patients are transferred from one unit or department to another.

What are I Pass the Baton and Ticket to Ride?

400

ALWAYS

What word do we want patients to use on their HCAHPS surveys?

400

This type of behavior occurs when staff knowingly bypass established safety practices in disregard for the safety and well-being of patients.

What is reckless?

400

Daily Director Huddles to review safe hospital operations and safety concerns shows that this is a top priority for hospital management. 

What is patient safety?

500

This is the term used to describe the process that creates the expectation that everyone responds to patient call lights, regardless if it is their patient or not.

What is the "NO PASS ZONE?"

500

The name of the program initiated by Hospital Executive Leadership to prevent injuries to staff and patients from lifting patients.

What is the Atlas Lift Program?

500

Hospital Consumer Assessment of Healthcare Providers and Systems

What is HCAHPS?

500

One of the cornerstones of this type of culture promotes a blame-free environment where individuals are able to report errors or near misses without fear of reprimand or punishment.

What is "Just Culture"?

500

Always Smile and Find a way to say YES

What are our CEO (Jeffrey Welch) 2 rules?

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