ABC's of IT
LAN
Local Area Network
A network that connects devices within a limited area, such as a home, school, or office.
The help desk term for a problem caused by the user, not the system.
PEBKAC or ID10T
A Cowboy's Exclamation
Yee-Haw Brewing LLC
When name resolution fails but IP connectivity works, this service is usually at fault.
DNS
CW PSA
ConnectWise Professional Services Automation
Why did they decide to change it from ConnectWise Manage?
This acronym describes the promise of response and resolution times for support tickets.
SLA (Service Level Agreement)
BESIDE WATER
Creekside Capital Inc
This blinking light tells you whether a network interface is physically connected
link/activity LED
Lightweight Directory Access Protocol
A standard application protocol used to access and manage distributed directory information services over an IP network.
A user insists nothing changed—until you discover this took place overnight.
Software update or system reboot
Clown Residence
Ronald McDonald House
This aquatic sounding tool is used to sniff packets on the network
Wireshark
RAID
Redundant Array of Independent Disks
A method of combining multiple physical drives for redundancy, performance, or both.
The situation that best suits the user phrase, "I clicked it but nothing happened"
Phishing Attempt
Biblically turns into a snake
Shepherd's Staff
This DNS record maps a hostname directly to an IPv4 address
IOMMU
Input–Output Memory Management Unit
A hardware component that manages memory access for DMA-capable devices
Works on my machine!
You can find 2 under a car
Axle Logistics
This command-line tool traces the path packets take across a network.
traceroute or tracert