SAP
How Well We Know Our Team
Fees
Natural Gas!
Summit
100

What tabs do we open to verify a customer?

Identifications

100

What is Josh's middle name?

Alan

100

What is the Service Initiation Fee for Oklahoma?

$20

100

What is the chemical name for Carbon Monoxide

CO

100

What is the name of our CEO

Kurt Adams

200
Where can we find an authorized user/co-applicant?

The Relationships tab

200

Who has been to Puerto Rico?

Betty

200

What is the Meter Set Fee amount?

$62

200
What do we measure our natural gas in?

CCF

200

Who is the New Hire Supervisor?

Rosio

300
Where do we create service orders?

From the Premise

300

Who is married to someone who also works at Summit?

Megan

300

What is the Fee for reconnecting service after being turned off for non-payment for Arkansas customers?

$37

300
How many different forms does gas come in?

3. Liquid, Gas, Solid

300

Who is the director of Customer Service?

Glenda

400

Where can you see if a customer is eligible for a payment plan?

Contract Account Screen in the Alerts

400

Who owns a horse?

Leanna

400

What is the typical Deposit amount for Residential accounts?

$75

400
What type of natural gas is heavier than oxygen?

Carbon Monoxide

400

What department does Josh work in?

Credit and Collections

500

What tab can you find a customer's Dunning timeline at?

Collections 

500

Whose favorite animal is a Tiger?

Yancey

500

What is the Returned Check Charge for Arkansas Customers

$25

500

What is the chemical that gives Natural gas the 'rotten' smell called?

Mercaptan

500

How many states does Summit provide service to?

5. Arkansas, Texas, Oklahoma, Maine, Colorado, 

M
e
n
u