Process
This is an individual meeting with a mediation participant.
What is a caucus?
These are the people in conflict.
What are disputants?
Percentage of communication that is nonverbal.
What is 83%
'What happened next?' is an example of a type of question.
What is an open-ended question?
What is a trial and what is mediation?
This is the reason mediators restate what disputants say.
What is to check for accuracy (clarify) and to define feelings.
A problem between two or more people.
What is conflict?
Restate disputant's comments in your own words.
What is paraphrasing?
These different types of questions may be used in a mediation.
What are open-ended, closed, and reality questions?
Two things that could be tried before mediation.
Disputants list as many ideas for solving conflicts as they can.
What is brainstorming?
Disputants create as many options as they can for solving their conflict.
What is brainstorming?
Listening to disputants for similar interests or desires.
What is common ground?
This type of question clarifies or helps disputants see what might happen.
What is a reality question?
These are strategies of dealing with conflict.
What is apologize, compromise, find common interest, and focus on the future.
Name the steps in mediation.
What is the introduction and ground rules, getting the story, brainstorming for solutions, choosing a solution, writing the agreement, closing
Behaviors, tone of voice, eye contact, facial expressions, postures and gestures
What is body language?
Listening in a way that lets the speaker know she/he/they are being heard
What is active listening?
These can be used at any point in the mediation.
What are questions?
The only time in mediation when you may have to break confidentiality.
What is abuse of any kind, drug use, and knowledge of weapons?
These guidelines help participants stay focused in mediation.
What is listen to each other, one person speaks at a time, tell the truth, be willing to solve the problem, no fighting, yelling or throwing anything, everything that happens in mediation stays in mediation.
Not taking sides
What is neutral?
I feel---when you--. I would like---
What is an 'I' statement?
This type of question should be avoided in mediation.
What is the why question?
Everyone is happy with the solution, or one person is happy and the other is not.
What is win/win vs. win/lose?