Bike/+
Can you currently replace the Bike+ DC Jack?
Member asks us to move their Tread+ within the same household for free. Are we able to accommodate? Why?
What is the most we can extend a home trial? What if it needs to be longer?
15 days; We can pause and resume the home trial should the device be unusuable past the 15 day extension. Must ask for permission from leadership.
Which LOB handles returns?
Membership
What does Peloton mean in French?
Do we factory reset Bike+'s?
Tread+'s TS is flashing and flickering. What are the steps we perform?
Static discharge and Recovery Mode Factory Reset.
Most recent PTO policy: How may days in advance do we need to apply for summer PTO?
7 days!
Bike+ is damaged upon delivery and member refuses delivery so the team takes the Bike+ back. Which LOB do we need to send this to?
Order Experience
Where is our office in Plano located?
6600 Chase Oaks Blvd, Plano, TX 75023
Bike/+ has squeaking noises, clicking noises, and scraping noises. What do we do?
Ask for a video!
Tread+ is shaking in the video. What steps do we recommend? What if the steps don't work and they are in warranty?
Leveling, and if that doesn't work check to see if there are any loose parts on the Tread+ and send a tech to tighten connections.
What can we do if we finish a call/chat and notes at 1:55 PM and our break is at 2 PM? And do we take the full amount?
We can jump to the next status, but we will need to enter the next status 5 min earlier.
What step do we take to Change Tread relocation to Tread+ relocation?
In CMS, as soon as you add the sku, hit the drop-down bar and change it to Tread/+.
Will the Cowboys win the Superbowl this year?
It'll be next year!
Bike+ has power issues. TS will not power on. What are the steps that we take?
Check connections to brake, power cycle, connect power box to TS, and power that on. Listen for brake magnet noises with the power cycle.
Tread+ has power issues mid-workout/at the breaker. What is the likely diagnosis? What do we do to troubleshoot?
The Tread/Tread+ may not be plugged into a dedicated circuit. Ask the Member to locate their breaker box and turn off the breaker leading to their Tread/Tread+. If any other appliances or lights shut off, they are sharing the same circuit and the Tread/Tread+ should be relocated.
Which QA requirement requires you to verify member info?
4. Keeping our Members and Peloton Safe
How do I enable Power Zones?
In your Account Settings! On the Peloton Bike, tap your username in the bottom left corner, then tap the gray gear near “Find Members” just over your Profile Picture.
What type of fruit rhymes with Mayor?
Pear
Frame, Drive belt, Seat, Pedals, Crank Arms, Bottom Bracket, Flash storage, mic/headphone connecter, ANT+ wireless.
What is the 4th to last step in the Tread+ assembly?
What do we say if a member requests that we record the call or send them the recording of a call?
1. "I'm sorry, but I do not consent to you recording this call. Can you confirm you are not recording? If not, I will be forced to end this call."
2. Hang up if the Member does not confirm that they are not recording the call.
What are the steps for wifi Troubleshooting?
Check date/time, refresh connection, reset router, mobile hotspot, sometimes FR.
A woman pushes her car to a hotel and then proceeds to announce that she is bankrupt. Why?