Employee Performance
Who helps create a culture of ongoing development in healthcare organizations?
Healthcare leaders, professionals and employees
What feeling do employees gain from being included in daily huddles?
A sense of importance and belonging to the team.
What is the main goal of a performance management system in healthcare?
To make sure the organization gets the performance it needs from employees and improve patient satisfaction
a. builds a culture of accountability and clear expectations
b. helps them get paid more
a. builds a culture of accountability and clear expectations
What should a good performance management system provide to employees?
Clear performance information and feedback.
True or False: Performance appraisal and performance management mean the same thing.
False. Performance management= big picture. Performance appraisal= one part of the process
When having a conversation on an employee's performance, what is one thing the conversation should include?
Celebrating successes, identifying barriers or challenges, clarifying expectations, maintaining accountability, etc.
How can managers make performance coaching more natural?
By putting it in daily touchpoints like huddles or hallway conversations.
Why is communication important in performance management?
It ensures managers and employees understand performance expectations.
What is one benefit of having employees do self-evaluations?
It helps them reflect on their performance
What does performance management help managers do better?
Prepare employees for their responsibilities and development.
There are three things that performance management systems do, what is one of the three things?
Identify job expectations, measure and reward performance, and provide improvement where needed.
What is one outcome benefit when employee performance is optimized?
Patient outcomes, organizational effectiveness, teamwork, etc.
What is the main insight of healthcare HR regarding employee performance?
That improving performance must be intentional and ongoing.
What should be identified when looking at an employees performance?
Areas of success and areas for development.