Persuasive Message basics
The AIM Model
Internal vs. External Persuasion
Message Tone and Style
100

 Facts, examples, or data that make your point stronger.

What is evidence?

100

The "I" in AIM

What is Information?

100

Messages sent to coworkers or managers.

What are internal persuasive messages?

100

 you lose this when your tone is too pushy.

What is trust or credibility?



200

The principle of influence whereby people think there is a limited availability of something they want or need

What is scarcity?

200

 In today’s work environment, professionals working in teams are tied together by this.

What is shared purpose/shared values?

200

Messages sent to customers or clients.

What are external persuasive messages?

200

A method of persuasion that shows interest and speaks directly to customers and colleagues. 



What is personal touch?

300

The principle of influence based on returning favours.

 What is reciprocation?

300

 It is direct in that you begin with a main idea or argument, and is explicit in that nothing is implied

What is a Message?

300

 Internal persuasion often promotes these.

What are ideas or workplace changes?

300

The use of lively words to achieve a sense of excitement and optimism .

What is an action-oriented and lively language ?

400

Persuasion is becoming more difficult in this time of increasing mistrust

What is the post-trust era?

400

Knowing what your readers care about and believe.

What is understanding your audience?



400

External persuasion often promotes these.

 What are products or services?

400

 Focusing on “you” means focusing on this.

 What is the reader’s benefit?

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