Fulfillment
Progressive Home/ASI
Homesite
Nationwide
Misc
100
What are Fulfillments hours?
Monday - Friday 8:00 AM - 8:00 PM ET (closed on holidays).
100
Does the system apply the homeowners discount to the Progressive Auto Policy and or special lines policy?
No. The system will not apply the Homeowner Discount to the Progressive Personal Auto and/or Special Lines policy after property policy is sold. Advise customer to call Progressive once the move is complete to update policy(s) with address change AND homeowner status.
FAQ'S in Adding multi policy discount
100
Is Business done at property acceptable? What about a day care in Michigan?
- Incidental business exposure is acceptable.
- Customer traffic may not exceed 2 visitors per week. Any business exceeding this level of visitors does not qualify for the program.
Customers with a small business may qualify if the Home Business Endorsement is purchased, except in the following states. - A daycare is an unacceptable risk (Kentucky, Maine, Maryland, Michigan, Minnesota, Oregon, & Washington: Refer to In-home Daycare procedures.).
- Business Guideline
100
Does Nationwide Offer Packages?
No. Construct coverage package based on customer's needs.
New quote procedures step 12 GL
100
What is a Partly wood, partly cement siding? When a piece of it is broken, inside you will see a brittle core interlaced with wood fibers. How do you code this siding?
Hardie Plank Code as cement Fiber shingles in HQX
Exterior walls GL
200
What is a Hard referral?
A hard referral is a quote stop. The Fulfilment case will be marked as closed. Agent must own completion of this task. Most hard referrals require a call out to the customer. GL Hard referral Task in MPX 360
200
Can Coverage A be increased? If so, How?
Agents can increase Coverage A up to additional 25% above Replacement Cost Estimator (RCE).
Cov A dwelling GL
200
Are Guard/police Dogs acceptable?
Guard or police dogs are unacceptable. When the dog only bites on command, they are still unacceptable.
Animals Guideline
200
What is the limit you are authorized to increase Coverage B for other structures?
There is no required limit; however, include detailed description of structure.
Cov B other structures GL
200
Where would you tell your customer to look to answer what type of plumbing do you have question in HQX?
The Pipes coming out of the hot water tank.
HQX Home discovery GL
300
How do you document Call outcome note on a quote that was sent to Fulfillment in HQX?
Code Call Outcome as Completed-Sent to fulfillment in HQX. Key the following in the Description box:
- Quote Number "XXXXXXXX"
- "Case created in MPX360"
300
When doing a coverage presentation, in Progressive home, there are 7 items that are required to be disclosed and 1 item specific to Texas. What are these items?
*Coverages A - F AND the deductibles.
*Key endorsements whether included with package, selected separately or not selected.
- Increased Replacement Cost on Dwelling (ERC)
- Personal Property Replacement (PPRC)
- Water Backup (WB)
- Flood is not part of the policy.
- Animal Liability Endorsement has been declined when applicable.
- Matching of Undamaged Siding and/or Roofing Coverage has been declined when applicable.
- Texas: Hidden Seepage or Leakage Coverage Extension Must be offered on all quotes.
300
What are the specific requirements to a property with a pond?
Pond is counted as part of the land. There are no specific requirements around a pond on property.
Swimming Pool/ Pond GL
300
What are 2 unique coverages Nationwide offers that Progressive Home and Homesite do not?
1. Brand New Belongings ( Cov C)
2. Guaranteed replacement cost (State Specific)
3.Better roof replacement
300
If customer is unsure of type of shingles they have, can you bind the policy?
Yes, as long as you code it Architectual
HQX Home discovery GL
400
What are the 7 steps to monitor a Fulfillment task?
1. Monitor your Tasks daily & throughout the day. MPX360 notification bell will show for new tasks only. It does not replace monitoring your tasks.
2.Select down arrow next to search tab in MPX360.
3.Select Tasks option.
4. Select down arrow to open drop-down menu.
5. Select "My assigned open Tasks."
6. Pin the view "All My Tasks - Open and Closed."
7. Access your Tasks by clicking name of Task in subject column (e.g., "Hard Referral - Wind Deductible"). Address the Hard Referral issue. The customer must be advised if the quote agreed to cannot be issued.
- Tips: A hard referral is a quote stop. The Fulfilment case will be marked as closed. Agent must own completion of this task.
Most hard referrals require a call out to the customer.
400
How do you list a named Insured when there is a different name on the mortgage than their current legal name?
Always list the correct, current legal name on the insurance policy. For example, if the mortgage lists a maiden name, but the insured has a new married name, list the legal current married name.
Primary Named insured in FAQ'S
400
What do you do if customer wants detached structures covered for more than the limit allowed?
Coverage B can be increased in I Quote
- The covered structure(s) must be specified.
- The maximum available endorsement is 100% of coverage B amount.
- Combining the endorsement with coverage B, the total maximum coverage available on all "other structures" is 200% of the coverage B amount.
Other structures increased limit GL
400
What is a Texas specific endorsement that is to be discussed if selected or not
Texas: Water Damage Coverage
Allows customer to buy back coverage for damaged property (Coverage C) due to seepage & leakage from specific sources.
Coverage presentation Gl hyper link to Water Damage coverage
400
What year do you put for a home built when the new home was constructed on a pre-existing foundation?
Code year of Foundation as year Built
HQX Home discovery GL
500
What are the steps in completing a Hard referral and not completing a hard referral?
1. Add comment on Task.
2. Click "Mark Complete."
3. Select status "Completed-Resolved."
4. Navigate to Case.
5. Add notes to Case.
6. Continue to next step.
No:
1. Add comment on Task.
2. Click "Mark Complete."
3. Select status "Completed-Not Resolved."
4. Navigate to Case.
5. Add notes to Case regarding why Task was not completed.
6. Follow Monitoring Tasks to keep track of your open Tasks.
7. Continue to next step.
500
What do you do if Customer has a trust?
All Trusts must be approved by Progressive Home Underwriting.
- Advise the customer send the Trust documentation to PropertySales@email.progressive.com. Important: Have customer include their name and quote number (if applicable) in the subject line.
- Once the Trust documents are received from the customer, send to underwriting.
- The underwriting email is state specific. State abbreviation for the property state, then underwriting@email.progressive.com Example: TXunderwriting@email.progressive.com .
- Include the customer’s name AND quote number in the subject line of the email.
- Follow NetAgent / Moxie Email Process when sending an outbound email to customer or underwriting.
500
Are two Homes on one property acceptable?
No, two homes on the same deed or two separate dwelling structures on the same legal property are ineligible. Applies regardless of if the homes have two separate addresses.
FAQ'S Cov B Other structures GL
500
What page do you land on when you bridge from HQX to Nationwide? What do you do next?
You land on Quote page. You need to click Edit and Qualifications page. Then go through the quote from there
500
What do you have to do with a quote that has assumptions?
Read the Mandatory scripting in the HQX Home discovery Guideline. and put them in the outcome notes in HQX