Customer Impact
What time do we open our doors for Business?
9:50AM
What should we do if we don't use a phone that we brought out of the safe?
Needs to be put back into safe
What should our till money about be
$150.00
How many categories in our Leaderboard?
7
How does an ME qualify to go to Breakfast of Champion
Get the highest commission check
What time do we close our doors?
8:10PM
What are the 2 things to ensure safety in case of a robbery when it comes down to our safe
Time Delay code and bait phone
What should our change fund amount be?
$500.00
Name the two Operational Excellence categories?
7 day call rate, ASC/USC Compliance
How many stores does PHX WEST have now?
13
What must a demo Device have in order to pass an audit inspection.
Demo mode, Live Sim, free of customer information
What three things are devices in the return bin supposed to have/or not have.
Packaging/bubble bag, return label, sim/sd removed
What is the process per policy on processing returns for EOD Paperwork
Original Return Receipt, return with same tender type, Initialed.
Name the Sales Metrics on the Leaderboard
Net Consumer Voice, Net BTS Act, Transferred TFB Leads, VAF, Net Accessory Revue
Dillon
When a customer turns in their device, what should you advice they do to protect their personal Data
Remove Sim and SD card, Disconnect from APPLE/GOOGLE accounts, Delete personal data using factory reset.
Same day check in
What category from the Leaderboard has the most weight?
Net Customer Voice
How many secondary leaders are there?
What is 8
What is considered CPNI list min. 5 examples
Receipts, Used sim/sim card shells,Notes with PII, resumes, call back logs, unattended computers Remos
what are 5 return type bins we should have
JOD, Jump/trade in, Mandatory Return, Warranty, Customer returns.
Name the 3 keys that need to be in safe at all time.
Lock box keys, store keys, cabinet/drawer keys, Cash till key, Magnetic keys/ ACC keys
In total what percentage is the Sales Metric category of our leader board
80%
Name all the stores in PHX WEST
Avondale, Northern, Peoria, Scottsdale, Carefree, Goodyear, Beasthome, Buckey, Gmoney, 35th and Thunderbird, Scottsdale & Shea, She & 101, Waddell