Responsibilities
I am proactive in my service approach and focus on anticipating the needs and desires or our residents.
I am proactive in my service approach and focus on anticipating the needs and desires or our residents.
#3
Investing in our team members.
Building to last. Embracing innovation.
Serving from the heart.
Core Values
I understand the importance of proper communication. The words I use in all forms of communication, written, verbal and nonverbal, are aligned with our image.
# 15
I understand the importance of proper communication. The words I use in all forms of communication, written, verbal and nonverbal, are aligned with our image.
# 15
I take ownership of service excellence and offer solutions to achieve positive results four our residents, guests, and team members.
# 4
I take ownership of service excellence and offer solutions to achieve positive results four our residents, guests, and team members.
# 4
I build lifetime relationships with our residents by creating memorable experiences.
# 2
I build lifetime relationships with our residents by creating memorable experiences.
# 2
I am committed to my ongoing development. Knowledge and skills are essential in creating a great experience for our residents.
# 17
I am committed to my ongoing development. Knowledge and skills are essential in creating a great experience for our residents.
# 17
I understand that safety and security is everyone’s responsibility and I ensure that concerns are promptly reported and addressed.
# 8
I understand that safety and security is everyone’s responsibility and I ensure that concerns are promptly reported and addressed.
# 8
I never say “no” to an opportunity to serve our residents and to improve their living experience.
# 7
I never say “no” to an opportunity to serve our residents and to improve their living experience.
# 7
I place our residents at the center of everything I do, personalizing my services to meet their preferences.
# 1
I place our residents at the center of everything I do, personalizing my services to meet their preferences.
# 1
I am always considerate and treat residents, guests, and team members with dignity and respect.
# 5
I am always considerate and treat residents, guests, and team members with dignity and respect.
# 5
I am respectful of our residents’ personal time and privacy. I understand the importance of confidentiality within our community, directing inquiries to management.
# 14
I am respectful of our residents’ personal time and privacy. I understand the importance of confidentiality within our community, directing inquiries to management.
# 14
I am responsible for always providing a clean, well maintained and pleasant environment for our residents, guests and team members.
# 9
I am responsible for always providing a clean, well maintained and pleasant environment for our residents, guests and team members.
# 9
TI follow our appearance and grooming standards to create a positive impression and to support our image.
# 10
I follow our appearance and grooming standards to create a positive impression and to support our image.
# 10
I am prompt and responsive. I complete my commitments with competence, showing my professionalism and dedication.
# 11
I am prompt and responsive. I complete my commitments with competence, showing my professionalism and dedication.
# 11
I joy what I do. I have a warm caring and positive attitude that makes our communities great places to live and work.
# 6
I joy what I do. I have a warm caring and positive attitude that makes our communities great places to live and work.
# 6
I am a leader and I lead by example. I am a good steward of the environment and a role model both at work and in the greater community.
# 19
I am a leader and I lead by example. I am a good steward of the environment and a role model both at work and in the greater community.
# 19
I am responsible for the quality of the work environment and I am valued when I share ideas, feedback and opinions in a professional manner.
# 18
I am responsible for the quality of the work environment and I am valued when I share ideas, feedback and opinions in a professional manner.
# 18
I respond to each resident’s style and cues. I adjust my pace and service delivery accordingly.
# 12
I respond to each resident’s style and cues. I adjust my pace and service delivery accordingly.
# 12
I play a critical role in reporting and resolving service concerns and promptly follow up to ensure resident satisfaction.
# 13
I play a critical role in reporting and resolving service concerns and promptly follow up to ensure resident satisfaction.
# 13
I am always eager to help, stepping out of my primary duties, to assist our residents, guests, and team members.
# 16
I am always eager to help, stepping out of my primary duties, to assist our residents, guests, and team members.
# 16
I am ambassador for our company and continually promote our services. I always conduct myself with integrity and uncompromising values.
# 20
I am ambassador for our company and continually promote our services. I always conduct myself with integrity and uncompromising values.
# 20