Duty Rounds/Desk Shifts
What times should I sit the desk if I am on duty on Saturday?
7pm-10pm!
On Friday and Saturday, the time you sit the desk will be different than the rest of the week.
True or False: The first thing I should do after I get a call is call for backup.
False. The first thing you should do is assess the situation. Be sure to put eyes and/or have a full understanding to see if backup is appropriate.
Besides building prep, when should you use a Master Swipe to open a room?
When doing a lockout and once you have verified the resident actually lives there.
You see a student using the phone behind the front desk to make prank calls. What do you do?
Ask them to stop, get their name & ID, and write an incident report.
When is your KCE weekly due?
Mondays at 9am - but you can turn it in earlier.
What days do I do 2am rounds?
Thursday, Friday, and Saturday!
On Thursdays, you will do 9, 12 & 2. On Fridays & Saturdays, you'll do 10, 12 & 2.
You notice a room is being loud on your rounds. You knock on the door to ask them to quiet down. When you knock, you hear clinking, "shhh it's the RA", and "go hide". A student opens the door and smells like alcohol. What do you do?
1. Introduce yourself and explain what you hear and smell.
2. Ask politely to be let into the room since there is suspicion of alcohol. (If they refuse, call HD on duty for guidance).
3. Take pictures of the IDs of everyone in the room (including the people who are hiding).
4. Find and take pictures of all the alcohol and ask residents to dump all of it in the sink. (As you look for the alcohol, do not open anything yourself - ask THEM to open it for you)
5. Put the empty bottles in the trash bag and have the resident take it to the trash room.
6. Write an incident report.
If a resident tells you they have a maintenance concern, what should you do?
Remind them to fill out the QR code, because Andrea and I are the only ones able to input them. (Exception for emergencies - at that point call HD on Duty)
You are doing your rounds and notice a hole in the wall. After confirming it's a new hole that has not been reported, who do you call?
TCU PD
When are your Community Experience Proposals due?
The 3rd Monday of the month prior.
At what time do you toggle on each day of the week?
5pm on the DOT
What does QPR stand for and when do you utilize it?
Question, Persuade, Refer
You utilize this as a suicide prevention method if a resident is experiencing suicidal ideation.
If you engage in QPR, always call the HD on Duty.
When you get a duty call, what are the two things you need to say when answering the phone?
"RA on Duty" & [Your Name]
A CA calls you letting you know that a resident just walked through the front desk with a case of beer. What do you do?
Identify the resident in the roster, go up to the room, and address it as an alcohol situation.
After responding to a situation, when should you submit your incident report.
Immediately after while the information is fresh!
If you are on duty, when can you not leave the building?
Once you start sitting the desk until the next morning.
You hear someone use offensive language about someone based on their race, gender or sexual orientation. What do you do?
Write an incident report and follow up with any students who may have been affected by those remarks. HD, Dean of Students & OIE will follow up with those who used the offensive language.
When would you give out the HD on duty number to someone?
NEVER! If a student is asking to speak to an HD, call the HD on duty and process next steps with them.
A student is taking their phone out of their pocket, and a vape falls to the ground. What do you do?
Ask the student to stop and provide their student ID. Educate the student on TCU vape policies (if THC is present, they could catch a felony charge). Call the HD on duty and TCU PD so PD can test the vape for drugs.
When is the earliest you can submit your Duty Log?
After your last set of rounds. (However, if something happens after that, you should resubmit it)
What should you ALWAYS do right after you toggle on?
Test RingCentral to make sure the calls are going through. If calls are not going through, call me or the HD on Duty to have the phone forwarded to you.
What is the only type of situation where you will NEVER write an incident report and why?
Sexual Assault - because you want to keep the situation as private as possible and every incident report goes to a lot of people.
Define each of these terms:
A) Respondent
B) Complainant
C) Witness
D) Student of Concern
A) A student who has allegedly committed a violation to the Code of Conduct
B) A student who files a formal complaint
C) Someone who has information on a situation
D) Student who requires follow up/extra care
If a parent calls asking for their daughter's room number to have flowers delivered, what do you do?
Tell them to send flowers to the building and our hall staff will send an email to the student to pick up the items at the front desk!
What time/day/location are both Community Experiences?
Tuesdays at 5:00pm (Marion) & 7:00pm (PE Clark).