Money Movers
This POps team is in charge of handling mail duty
Who is Payment Services?
It can take this long for Recovery to get answers about a chargeback
What is 120 days?
This tool is the most used in POPs. It has all the relevant information on a payment and the mechanisms to action them.
What is Forest?
This information is needed for Recovery from IM when processing an LOI
What is a DFI?
This banking partner is one of Melio's oldest. They are headquartered in Memphis, Tennessee!
Who is Evolve?
This platform is used to cancel SUVC
What is JPM Commercial Card?
This is the typical time frame for a recall to be processed
What is 30 days?
Incident Management and Engineering communicate via this ticketing system
What is Jira?
This state is were Melio received its first money transmitting license
What is Missouri?
It's not a pie "in the sky" concept: We do pay our Hong Kong vendors in USD thanks to this partner
Who is Currency Cloud?
This type of account is used for payments processed in states where we hold a MTL
What is MSB (Money Service Business) Account?
This term describes the process by which Melio returns already deposited fees. This also needs management to approve it.
What is a Reimbursement?
It may not be Buddhist, but it's certainly Melio's largest ticketing system!
What is Zendesk?
Highest level incidents are referred to as what type?
What is a P0?
This is a true versatile partner for Melio. They provide us services such as card payment collects and bank transfers. Unfortunately, they do not process check payments for us.
Who is JPM Chase?
This is the expected reply time for real-time escalations?
What is 5 minutes?
It's what recovery does by requesting a return of funds from a payment through a banking process within 5 business days of initial processing date
What is a Reversal?
The name of the new backend office we will be using in the future instead of Forest
What is Pathfinder?
This is the typical number of stops an international wire transfer passes through before reaching its final destination.
What is 6?
Our Push 2 Debit payments are possible thanks to this partner.
Who is Tabapay?
In Partnercare, what can we ONLY use to identify users in order to cancel recurring payments?
What is the Email Address/Confirmation Number?
This is the team Recovery works with the most
Who is Risk Intel?
This tool is what the Recovery team uses to identify and record Melio's Dispute Cases, Internal & External Losses. It's also the name of Ricky Ricardo's wife!
What is LUCY?
What field is used to identify when a subscription fee is debited
What is fee payment create date?
International Foreign Exchange is the newest service provided by Melio in which users can pay vendors in currencies such as GBP, EUR, and AUD. This partner is a "Sage"
Who is Wise?