The Money Movers
This POps team is in charge of handling mail duty
Who is Payment Services?
It can take this long for Recovery to get answers about a chargeback
What is 120 days?
This tool is the most used in POPs. It has all the relevant information on a payment and the mechanisms to action them.
What is Forest?
This information is needed from Recovery from IM when processing an LOI
What is a DFI
This banking partner is one of Melio's oldest. They are headquartered in Memphis, Tennessee!
Who is Evolve?
This platform is used to cancel SUVC
What is JPM Commercial Card?
This is the typical time frame for a recall to be processed
What is 30 days?
Incident Management and Engineering communicate via this ticketing system
What is Jira?
After 3 business days and a successful USD bank transfer between two US banks, Crystal Ferreira could provide this to a user if a vendor's bank needs to track the funds.
What is a ACH Trace Number?
It's not a pie "in the sky" concept: We do pay our Hong Kong vendors in USD thanks to this partner
Who is Currency Cloud?
This type of account is used for payments processed in states where we hold a MTL
What is MSB (Money Service Business) Account?
This term describes the process by which Melio returns already deposited fees. This also needs management to approve it.
What is a Reimbursement?
It may not be Buddhist, but it's certainly Melio's largest ticketing system!
What is Zendesk?
If a user requests proof that Melio sent a USD payment to his vendor in Buenos Aires, Argentina scheduled on the Melio platform last week: Cindy Feliciano can easily provide this to them.
What is an MT-103?
This is a true versatile partner for Melio. They provide us services such as card payment collects and bank transfers. Unfortunately, they do not process check payments for us.
Who is JPM Chase?
This is the expected reply time for real-time escalations?
What is 5 minutes?
It's what POps does by requesting a return of funds from a payment through a banking process that may take up to 5 business days and is distinct from a chargeback.
What is a Reversal?
The name of the new backend office we will be using in the future instead of Forest?
What is Pathfinder?
POps obtains this as proof of payment for expedited checks
What is a Fedex Tracking Number?
Our Push 2 Debit payments are possible thanks to this partner.
Who is Tabapay?
In Partnercare, what can we ONLY use to identify users in order to cancel recurring payments?
What is the Email Address/Confirmation Number?
This is the team Recovery works with the most
Who is Risk Intel?
This tool is what the Recovery team uses to identify and record Melio's Dispute Cases, Internal & External Losses. It's also the name of Ricky Ricardo's wife!
What is LUCY?
RTP's are fast, but this type of proof of payment is "solid" and "grounded"
What is a Firm Root ID Number?
International Foreign Exchange is the newest service provided by Melio in which users can pay vendors in currencies such as GBP, EUR, and AUD. This partner is a "Sage"
Who is Wise?