ASAP/CRM
Amdocs
Who is the vendor for ASAP/CRM?
Steps for 6G / 8A / 8C / 8D.
What is the Helpdesk policy?
What is SOA?
24/48
What is an Amdocs time SLA?
Fix a Port routing issue.
What is a Webtrax ticket?
History of account activity
what is View Memo page?
6N Port out
What is creating an Amdocs ticket?
What is the SMG/History page
Request assistance with PR issue.
What is the Port Chat room?
Mixed Service
What is the Modify Pending process
NNSP/6214 to ONSP/6214
What is an internal Port?
Begins with Care
What is a Customer Account ticket?
1st 2 minutes and 2nd Request 2 minutes.
How many times should an agent post for assistance?
API ATG
What is an online PR?
ROS Porting Support
What is the Exceed search option for Porting articles?
account name, account#, pin#, zip code
What is the OSP information on the ICP Port Details page?
95%
What is the metric for ticket logging?
6214 and X508
What is the SPIDs for AT&T and Cricket?