Media Relations
Crisis Communication
International/ Finance PR
CSR, Public Affairs, and Community Relations
Case studies, readings, examples
100

What are the four types of timeliness in newsworthy events?

What are breaking news, upcoming events, immediate, and ongoing?

100

Why should internal communication match external communication in a PR crisis?

What is target publics will find out either way, so message should be consistent?

100

International PR requires knowledge of what (list at least 4 things)?

What are culture, media systems, economy, political structure, language, business practices, educational system?

100

What are other issues beyond climate change that a company can emphasize to engage in CSR?

What are human rights, animal rights, health, equity, and inclusion?

100

How did Eagle Mine frame its CSR efforts on its website?

What is safety and community?

200
To help promote bubblr, PR staff visited local media outlets and dropped off some flavors of bubblr to try. Which two foundational PR rules make this an effective strategy?

What are stand with a good product and earned media value?

200

When one works for a company that undergoes a crisis, what are proper steps to take to develop and evaluate responses to the crisis?

What are 1. determining whether we are responsible 2. apologizing or getting legal involved and 3. developing proper strategy?

200

What is a FICO score?

What is a three-digit number that indicates how likely a person is to repay a debt?

200

What is the triple bottom line?

What are people, profits, and planet?
200

What does Melissa Agnes argue is the secret to crisis management in her Ted Talk?

What is proactive initiative and building trust?

300

What are the three newsworthy elements that have more than one type?

What are proximity, timeliness, and prominence?

300

Crisis management involves what before the crisis even occurs?

What are anticipation and prevention?

300

Liquid Factory, an Italian-based PR firm, deals with clients in which industry?

What is futbol/soccer?

300

When is CSR most effective?

What is when it's connected in some logical way to the company's products or services?

300

How did Patagonia's tactic for Worn Wear utilize CSR?

What is emphasizing upcycling and discouraging buying new, attaching stories to retail, customer loyalty, triple bottom line?

400
What is a controlled and uncontrolled media example of the recent Presidential election?

What are candidates' social media postings, and what are articles by media outlets?

400

What are the three types of crises?

What are accidental, victim, and preventable?

400

What is compound interest?

What is when you earn interest on both the money you've saved and the interest you earn?

400

Why might a company continue to engage in CSR when the cost is higher than the ROI?

What is long term reputation and customer loyalty?

400

What is the value of user-generated content as a PR tactic in campaigns such as the Doritos super bowl campaign?

What is target public participation (voting, content creation), two-pronge media approach (target pubics, media outlets), controlled media (results) and uncontrolled media (press)?

500

What are two types of prominence?

What are celebrities and opinion leaders?

500

Your job is to promote one of the new cannabis shops in Marquette. What should the company do to establish a CSR presence related to climate change as part of its strategy?

What is keep it local and partner?

500

What is Robinhood?

What is a mobile app that allows people to buy and sell stocks commission-free (free trading)?

500

Why is framing an important concept in Public Affairs?

What is it influences how a target public understands an issue?

500

What went wrong in the Panera Bread crisis response to their charged lemonade?

What is lacking a sincere apology/accountability, inconsistent messaging (articles and website not consistent), CSR weak?

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