Chapter 1
What is the best restraint?
A. No restraint.
B. Immediate Restraint
C. Doing nothing
A. No restraint.
Who influences clients behavior?
A. Juanito
B. Michelle
C. Employees
C. Employees
What does chapter 3 focus on?
A. Verbal de-escalation
B. Reducing Avoidable Risks
C. Giving the minor what he or she wants at all times
B. Reducing Avoidable Risks
What are some symptoms of escalation?
Turning red. Heavy breathing. Pacing back and forth. Fists. Yelling.
All behavior verbal and non-verbal is a form of?
A. Expression
B. Trauma dumping
C. Communication
C. Communication
When should we restraint?
A. Immediately
B. Last resort
C. Whenever I have had enough
B. Last resort
What is the primary plan?
A. Restraint
B. Verbal De-escalation
C. Calling the supervisor
B. Verbal De-escalation
What is baseline behavior?
Normal every-day behavior.
How long can the assault crisis last?
It ranges from 1 minute to an hour, to a whole entire day.
What are some possible triggers?
Bullying. Name-calling. Loss of a sponsor. Hungry. Miss parents. Bad news from home, etc.
What is the difference between dangerous and irritating behavior?
A. I can restraint when the minor is irritating me
B. Immediate restraint with one or more staff members when behavior is dangerous
C. Being irritating is a constitutional right; crisis response needed in dangerous behavior
C. Being irritating is a constitutional right; crisis response needed in dangerous behavior
What is one of the foudational principles?
A. Uses an approach rather than techniques
B. Uses techniques rather than an approach
C. See something, say something
A. Uses an approach rather than techniques
What are some possible risks of being burnt out?
Stress, Anxiety, poor job performance, errors in your place of work, etc.
What are the 5 phases of the assault cycle?
Triggering event, escalation, assault crisis, recovery, post-crisis depression
What alternatives can I offer to reduce escalation and the risk of an assault crisis?
Ask if they want to speak to their case manager, clinician, if they want water, if they want some time alone.
What does Pro-ACT stand for?
A. Professional Advanced Communication Trauma
B. Professional Assault Confrontation Tactics
C. Professional Assault Crisis Training
C. Professional Assault Crisis Training.
What is the name of chapter 2?
A. Techniques
B. Professionalism
C. De-escalation
B. Professionalism
Wha are the elements of an active and Intentional Observation strategy?
A. Paying attention, reporting, processing
B. Paying attention, Processing, Anticipating
c. Paying attention, using auditorial senses, reporting to supervisor
B. Paying attention, Processing, Anticipating
In which phase of the assault cycle can we expect a minor to be in assault crisis?
A. Phase 3
B. Phase 5
C. Phase 2
A. Phase 3
What are the 2 things you should do to communicate assertively?
Use your self-control plan & A supportive "I" statement.
Who Created Pro-ACT?
A. Paul A. Smith
B. Quaker Oats
C. Mr. Rogers
A. Paul A Smith
What are the 3 features of professionalism?
A. Attitude. Mood. Motivation.
B. Deep Breaths, keeping your cool, documenting
C. the way you dress, the way you talk, the way you carry yourself
A. Attitude. Mood. Motivation.
What plan should I use when minors are displaying out-of-character behavior?
A. De-escalation
B. Verbal
C. Self-control plan
C. Self-control plan
What is a triggering event according to the assault cycle?
A triggering event is a real or perceived threat to personal safety
List the 5 levels of communication.
Withdrawal -> Passivity -> Assertion -> Aggression -> Assault