Are you solving the right problem?
Which of the following is not one of the 7 practices for effective reframing?
how can outsiders contribute to a discussion?
they can help rethink/rearrange the problem – provide an outsider’s perspective
What’s the most helpful reframing practice?
Bring outsiders in
Who is the author of the article?
Daniel Markovitz
Based on the article, what are the four steps to take to avoid rushing to solutions?
Go and see, frame your problem properly, think backwards, ask why
What are the seven practices for effective reframing?
Establish legitimacy, Bring outsiders into the discussion, Get people's definitions in writing, Ask what's missing, Consider multiple categories, Analyze positive exceptions, Question the objective
What was the solution presented by the building managers in ‘The Slow Elevator Problem’?
Why shouldn't you make a checklist for problem diagnosis?
It discourages actual thinking
What is the recommended diagram to use in order to find the root cause?
Fishbone Diagram
What is the purpose of the fishbone diagram?
To determine the root cause of the problem.
What are the 7 practices for effective reframing?
1. Establishing Legitimacy
2. Bring outsiders into the discussion.
3. Get people's definitions in writing.
4. Ask what's missing.
5. Consider multiple categories.
6. Analyze positive exceptions.
7. Question the objective.
The tenants of your building are complaining about the elevator being slow. Give one example (not from the reading) of how you might reframe this problem.
Come up with original solution in reading it was spread out demand
What percentage of people that give their pet up for adoption wanted to keep it
75%
What is the difference between data and facts?
Facts are direct observations, data are statistics
Einstein recommends when you have an hour to solve a problem, you should spend ____ mins thinking about the problem
55 mins
Which of the 7 practices suggest that people’s view of a problem might change over time if it is loosely described?
What is a tool that may seem helpful but actually discourages thinking?
checklist
What is the purpose of reframing a problem?
To see if there is a better problem to solve
True or false: The classic fishbone diagram must have 6 categories/factors.
False
Which step talked about in the article is not listed in the question? "Go and see", "Think backwards", and "ask why."
frame problem properly
What are the benefits of getting peoples definitions in writing?
Receiving these multiple definitions will sensitize you to the perspectives of other stakeholders, because it gives a more clear idea of what people think rather than assuming it
The distribution of COVID vaccines is coming up short. What are some categories that this problem could stem from?
Consider multiple categories, Is it an incentive problem? An expectations problem? An attitude problem? Answer: maybe consider preventing rise of COVID cases to begin with.
What outcomes can analyzing positive exceptions have?
Exploring positive exceptions can often uncover hidden factors whose influence the group may not have considered. Looking at positive exceptions can also make the discussion less threatening. If, instead, you ask the group's members to analyze a positive outcome, it becomes easier for them to examine their own behavior.
What is one of the reasons problem statements are deceptively difficult to get right?
It's easy to mistake the symptoms for the underlying problem
What is the most important part of framing your problem properly?
The problem statement should have more than one solution to it.