SA
What is the reason for doing SA?
To ensure efficient use of time and resources
What makes a problem a KT problem?
There is a deviation, the cause is unknown, and we need to know cause to take effective action
What two things do I balance in DA?
Benefits and Risks
What is the reason for doing PPA?
To avoid relying only on reactive action
After asking a question, what should you do?
Listen
In understanding a major concern, what should we do first?
Identify the threats and opportunities around the concern
What is the format of a Problem Statement?
Object + Deviation
What are the 3Rs when developing objectives?
Results, Resources, Restrictions
What question do we ask when we want to identify the potential problems?
When we take this action, what can go wrong?
Effective questions understand the Intent, Assumptions, Words used, and what else?
Source
What is the reason to Separate and Clarify?
To ensure each concern is clearly understood
When do we use Distinctions and Changes?
When no causes are found or to narrow down the unlikely ones when too many exist
What 3 things make a MUST?
Mandatory, Measurable, Realistic
How do I prevent potential problems when implementing a solution?
Have Preventive Action
What are the three types or questions discussed?
Open,Closed, Questioning to the Void
What 3 things do we consider when setting priorities?
Current Impact, Future Impact, Timeframe
What question do we ask when we are looking for Distinctions?
What is different, odd, unusual, special, unique, or peculiar about each IS compared to its IS NOT?
What two things do we consider in assessing risks?
Probability & Seriousness
What is the reason for doing POA?
To cultivate unexpected benefits
What is the reason for asking open questions?
To gather or clarify new information
Why do we need to make Action Statements
To ensure the action taken will resolve the concern
What questions do we ask when we are looking for Changes?
What changed in, on, around, or about each distinction?
Why do we need to classify the Objectives into Musts and Wants?
To be clear about what is mandatory and what is desired
What two actions can we take to take advantage of opportunities in a project?
Promoting Action and Capitalizing Action
Success in use of the problem solving process depends on two things. What are they?
Using a systematic approach and asking questions effectively