Product 100-200 Level Jeopardy

Coverages

100

If a Bumper to Bumper OEM just expired, what main systems aren't covered?

Electrical Systems, Brake Systems, Heating/AC, Steering, Suspension, Cooling. 

200

What are the additional benefits included with coverage?

24/7 Roadside Assistance, Towing Coverage, Rental Car Reimbursement (Bonus: Travel Breakdown Coverage)

300

If a customer didn't buy the car with Lester Glenn, and they said they "already bought coverage", what is your first instinct as to what they're referring to? 

They bought it from the dealership they bought the car from, or a manufacturer, or a 3rd party. 

400

Name 5 parts/components that you could use as examples of Electrical Systems 

Infotainment system, backup cameras, lane assist sensors, seat motors, window motors, car locks, etc. 

500

Does this cover diagnostic charges?

Yes. As long as that inspection/diagnostic shows that a covered part/component was the cause of the issue. 

Warranty Info

100

Is the OEM Certified Pre-Owned warranty the same level coverage as the OEM coverage?

Yes. 

200

Name the one manufacturer that has longer OEM warranty and longer Powertrain warranties then all the others we currently sell to.

Hyundai

(Bonus: How long?) 

300

How long is the typical manufacturer's Certified Pre-Owned bumper to bumper warranty? 

1 year or 12,000 miles 

400

If a customer purchased the car USED, and it had a JM&A VSC already on it, can the dealership just sell that JM&A VSC to the new owner and keep that original contract in place? Just transfer it?

Yes. 

500

When is it possible for a customer to have 5 different warranty/protection plan date fields to be shown in HubSpot?

Purchased a vehicle used and got it CPO, plus bought a protection plan. 

How to say it?

100

I live in Florida now, can I use it down here?

"This is eligible to use at any Chevrolet Dealership or ASE Certified Mechanic nationwide"

200

Customer's warranty expires 7/3. They ask when does it expire? 

"It looks like your current warranty expires at the end of June." 

300

Is this through GMC?

"So this is our Lester Glenn GMC protection plan. It’s of course eligible to use at any GMC dealership. It’s the same highest level of protection we’ve been offering here for 20 years."

400

Do you work for Lester Glenn? Like, are you actually there?

"I’m on the coverage team here at Lester Glenn. I actually help oversee our Lester Glenn Honda and Hyundai locations too."

500

Is this a 3rd party?

Yes. Technically, this coverage is with JM&A (Century Warranty Services). It's the same protection plan we offer to our customers who come in and purchase a vehicle with us, and our Service Advisors preferred provider. For context, GMC actually uses SafeGuard. So we've just had the best experience and prefer JM&A.