Objections
How long will my contract be if I do the fiber 300?
We do not have any contracts with fiber :)
Fiber 300
$55
What package for a customer whose must haves are Espn 1, and Espn 2
Entertainment or Choice
What does Tiered mean?
No Trade ins, discount phone
what plan can talk to mexico, canada, and us for free
All plans
How much is the equipment fees with the fiber 1000?
Equipment price automatically included/ no fees
Fiber 500
$65
Customer enjoys watching the cooking channel and all the basic channels
Choice
If a customer has an iPhone 11 or lower, what option do you select? Premium Trade in or Tiered offer
Tiered Offer
How many gig of hot spot with premium
60g
Customer had Direct Tv in the past, price was an issue and service. What are two solutions?
2-year price guarantee, no more Satellites
Fiber 1000
$80
Customer is a huge Braves fan and enjoys watching all the Balley (Regional Sports)
Choice
What tool do we use for coverage/signal objections?
Wireless Covereage Map
What 4 jobs can get the appreciation offer?
Teacher, nurse, military, and 1st responder
Customer knows someone with AT&T phones and has terrible service, why could that be?
Fiber 1000 (for wireless customer)
$62
Customer loves all the premiums
Premier
Name 3 phone promotions
$800 Buy Out, $250 visa/credit, Signature Offer, Coverage offer, AARP,
What gift cards do u give a customer who owes $900
$800 and $250
What wireless tool do we use for coverage issues?
wireless coverage map
Fiber 1000 + Choice
$202
Customer speaks primarily Spanish and loves tv
Optimo Mas
Customer has 1 phone with Verizon/ What is one automatic pain point on the new side and one automatic advantage on the new side we have over Verizon (and every other carrier) HINT : 911
Verizon = Ver HIGH son, always expensive, we won the 1st Net contract over Verizon based on our coverage.
What phone do you give a customer with a iphone 11 and iphone 16?
Iphone 16 and 16 pro