Objections & General
How long will my contract be if I do the fiber 300?
That's the best part about it is.......We do not have any contracts with fiber :)
Fiber 300
$55
What package would we get for a customer who needs SEC network
Choice and above (Ultimate or Premier)
What is a wireless tiered offer?
Discounted wireless phones, where a trade-in is NOT allowed
what plan can talk to mexico, canada, and us for free
All the 2.0 plans
Using your best judgment what plan would you give a couple that's 56 and want a good deal, they currently have Samsung a16's but want iPhones
55+ plan tiered offer
How much is the equipment fees with the fiber 1000?
The best part about it with me here today with me here today there is no equipment fee
The best part about it with me here today with me here today your equipment fee is waived
Fiber 500
$65
Customer enjoys watching the cooking channel and all the basic channels
Choice
If a customer has an iPhone XR or lower, what would be the option for you to select? Premium Trade in or Tiered offer
Tiered Offer
How many gigabytes of hot spot come with premium 2.0
100, lol it's so random but some ppl may not have it or have unlimited so it's good to know
must have had there device for a minimum of 120 days (4 months), be in good standing
Customer had Direct Tv Satellite in the past that fluctuated every 12 months.
The best part about it with me out here today you get a 2-year price guarantee, & Satellite is no longer required
Fiber 1000
$80
Customer is a huge Braves fan and enjoys watching all the Balley (Regional Sports)
Choice
What tool do we use for coverage/signal objections?
Wireless Covereage Map
What 4 work occupations qualify for the appreciation offer?
Teacher, nurse, military, and 1st responder (retired)
What are the requirements for the $150 port credit
Must keep their phone number and get a new device at the point of sale.
What does BAN mean & what is it
Billing account number aka account number
What is the price of fiber 1000 for existing wireless customers
$62
Customer loves all the premiums
Premier
Name 3 phone promotions that customers qualify for?
$800 Buy Out, $150 visa/credit, Signature Offer, Appreciation offer, 20% Converged bundle,
What gift cards do u give a customer who owes $900 on there current device with their previous provider?
$800 switcher offer and $150 port credit
Does a medical assistant qualify for the appreciation offer?
NO!!
What wireless tool do we use for coverage issues?
The wireless coverage map located in MST
Quickly what is the cost of fiber 1000 + Choice tv with 1 gemini receiver
$205
Customer speaks primarily Spanish and loves tv
Optimo Mas
Customer has 1 phone with Verizon/ What is one automatic pain point on the new side and one automatic advantage on the new side we have over Verizon (and every other carrier) HINT : 911
Verizon = Ver HIGH Zon lol usually more expensive, we won the 1st Net contract over Verizon based on our coverage.
What phone do you give a customer with a iphone 11 and iphone 16? Think biggest bang for their buck.
Iphone 16 and 17 pro
What's the Transition statement from the now to new
Let me show you what I've been showing the rest of yours neighbors so you don't feel left out.