Programs
Compliance
Call Flow
Systems
Mystery
100

Programs that have 5k out of pocket

What is: 

1. Covenant Core 5K

2. Sharity Secure 

3. Covenant Crisis 

100

HCSM term for claims

Share Request

100

I overcome this amount of objections each call

What is:

5!!!!!!!!!!!! 

100

The System used to store notes

Agent Cubed

100

This Program allows you to call doctors from your home

What is:

Telemedicine

200

Programs that are  comprehensive

What is:

Covenant 1K, 2K, 5k

Covenant Choice 

Sharity Spectrum

200
HCSM term for Copay

What is consult fee

200

I do the following before sending call to lead gen

What is:

Overcome 5 objections 

Ask my supervisor to help me close

200

I disposition calls here

What is:


Five9 and Agent Cubed

200

5 No sale states on Sharity

What is: AK, CO, CT, HI, IA, MA, MD, ME, MT, ND, NH, NJ, NM, NY, OR, PA, PR, SD, TX, VA, VT, WA, WY or Washington, D.C

300

Programs that offer Specialist Visits 

What is :

Covenant Core Programs 

Sharity Spectrum 

Covenant Daily 

Sharity Wellness

300

HCSM term for deductible

What is:


PRAY/MSRA 

300

I ask this amout of needs analysis questions

5-6

300

I ask General questions Here 

What is:


ADHOC Chat

300

5 No Sale States on Covenant 

CO, MD, MA, PA, TX, WA

400

Programs that offer Out Patient Surgeries

What is:

Covenant Core Programs 

Sharity Spectrum 

Covenant Choice 

400

HCSM term for Monthly Premium

What is:


Monthly contribution

400

I do the following during Introduction

What is:

Stating the call is being recorded for compliance purposes

400

Outbound call disposition time

One Minuet

400

What I do before walking onto the Sales Floor

What is:

Stop at the front desk and get a temp check

500

Programs that offer discounts

What is:

Health Combo 

Best RX 

500

HCSM term for Coverage

What is:

Eligible for sharing 

500

Questions to ask in the first 90 seconds 

What is:

Age?

Cancer Stroke or Heart Attack?

Pre diabetic/ Diabetic?

Are you or anyone pregnant?

Can you afford ______?

State?

500

I check my commission here 

Admin123

500

I use this number to Call Out

What is :

(320)-424-4023

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