About Us
Misc.
Experience
Acronyms
Perception
100
We work together as doctors, team members ,and administrators to deliver exceptional care and service to pets, their families, and referring veterinarians.
What is Teamwork
100
The most important aspect of your job as a CSR.
What is communication.
100
Our clients are treated with compassion, empathy, and respect.
What is the Client experience
100
DVM
What is Doctorate of Veterinary Medicine.
100
Casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true.
What is Gossip.
200
As employees, we identify problems and step forward with solutions.
What is Leadership
200
It is very important to ALWAYS get Good Sam’s info and enter it into the computer, even when the pet has a microchip that we give to the GS.
What is lost and found.
200
The patient experience
What is our patients receive compassionate, collaborative care, and the best possible outcomes.
200
PAWS
What is
•Practice Mindfulness
•Assess Your Self-care
•Work Together
•Say Something
200
The process used to “recover” dissatisfied or lost clients by identifying and fixing the problem or making amends for the failure in customer or clinical service
What is service recovery
300
We connect with empathy, We listen to understand and we respond with kindness.
What is Compassion
300
The person(s) typically in charge of dealing with client complaints.
Who are our CSRs, Clinical Managers and HD
300
We develop relationships built on trust, respect, communication, and empathy.
What is the referral partner experience
300
The _____________________ is a large regulatory agency of the United States Department of Labor that originally had federal visitorial powers to inspect and examine workplaces.
What is OSHA.
300
The minimum amount of information needed while taking a message.
What is name, reason, phone number.
400
We employ the brightest and best doctors and team members in the country.
Who is MedVet!
400
The minimum dollar amount for a 6 month payment arrangement?
What is $200
400
The MedVet Experience
What is an exceptional experience for everyone who encounters our hospitals.
400
To enforce the controlled substances laws and regulations of the United States and bring to the criminal and civil justice system of the United States
Who are the DEA.
400
Businesslike, conforming to the standards of skill, competence, or character normally expected of a properly qualified and experienced person in a work environment.
What is professionalism.
500
CEO of MedVet
Who is Linda Lehmkuhl
500
Regulated by the DEA and must be kept in a locked cabinet at all times.
What are controlled drugs.
500
Client Satisfaction Score
What is the NPS Score
500
QPR: Suicide Prevention & Training
What is Question, Persuade, Refer
500
To do something that might provoke someone into becoming angry or causing problems.
What is Poking the Bear!