Communications Cycle
The idea itself, in whatever form it may take.
What is Message?
A brief rephrasing of information provided by the sender.
What is Paraphrasing.
What is DOR.
The manner in which the exchange takes place, including the relationship between sender and receiver.
What is Context?
Physically signaling that you are listening.
On-going efforts that typically review recordings of incoming calls for service along with dispatch radio traffic.
What is QA/QI Program.
The person who initiates the communication.
What is Sender?
Repeating in a short, declarative statement the emotions or feelings that the sender is communicating.
What is Reflected Feelings
Drawn from our observations. Similar to assumptions.
What is Inferences.
The person or group who is the target of the communication.
What is Receiver?
Questions that cannot be answered "yes" or "no", requiring the sender to provide more information.
What is Open-Ended Questions.
What we see and hear, and also what we think we see and hear.
What is Observations.
Communication from the receiver back to the sender in reaction to the message as perceived by the receiver.
What is Feedback.
What is Active Listening.
An important component of communication, and critical to the delivery of the message. A personal characteristic that you may need to change.