QA
What is VAI?
a modification of the original loan agreement that extends the repayment period beyond the initial terms.
What is an extension?
MBF
What is mailbox full?
"lets schedule a payment today to secure the account"
What is Assume debit card?
Notated when any updates/changes are being made to the account
What is UAI?
-Move Late fees to the back of the loan
-Move miscellaneous fees to the back of the loan
-Change how many payments remaining on the loan
What does an extension not do?
NVM
What is no voicemail left
-Can you pay that today?
-How much can you pay today?
-When can you pay the remaining amount due/total amount due?
What is facts on the table?
Asking for the vehicle's year make and model, has to be used in what script?
What is outbound to borrower and co-borrower?
-Moves payments to the back of the loan
-Makes the loan accrue interest
-Extend the original term of the loan
What does an extension do?
NA
"I must advise you this call is being recorded or monitored for quality assurance purposes."
What is QAD?
-Staples
-FedEx
-Local Library
-UPS
-Walmart
What is a place customers can print extension forms?
NIS
What is not in service?
"This is an attempt to collect a debt and any information obtained will be used for that purpose."
What is Mini Miranda?
-No Additional late charges
-Improved credit reporting
-Does not show past due
-Reducing/eliminating class
What are WIIFMs?
RFD
What is reason for delinquency?