Team Powered
What does UAR stand for? (Amy’s Question)
Answer: Unusual Activity Referral
What are Alerts/Situations that do not prevent sponsorship?
Current delinquencies and overdrawn accounts, Charged off accounts with no associated alerts
Where can you find the Electronic ID Checking Guide?
Encore, UAD, and eNet
You as a level one holder can override differences in a cash bag of up to $25.
No, anything 25 or over must be overridden by leadership or a MSR IV/V in our case leadership or Ms. Kang and Mayra
What is the maximum gift cards members can have?
5
(Kari’s question)
Are we able to accept an NFCU VCC as a form of ID for a non-Navy Federal cash advance?
No, we cannot use it as a form of ID to prevent loss and in case the member's account has been taken over, this also applies to Navy Federal Card cash advances
If a member is no longer a Joint owner on an account can, they still get statement printouts from their joint account? (Kymi's question)
Yes, BUT only until the point that they were in the account
What are three Transactional Red Flags?
Large or Unusual Cash Transactions
Unusual or Non-Typical Transactions
New Member
Source of Funds
Credit and Debit Cards
Real Estate/Escrow Wire Transfers and/or Large Dollar ($5,000 or more)
Wire Transfers
While we are authorized to hand out the Letter of Authorization to move vehicles, are we able to certify if the member requires it to be a certified copy of the original title or a notarized/wet signature?
No, this falls under Collateral Control, and they would have to certify it, but we can put in the PEGA request.
Can members redeem credit card points for charitable donations?
No, points can redeem points for cash, merchandise or gift cards
(Nikkie’s Question)
Can you send disclosure to a member by email?
Answer: Yes, only if they are enrolled in eSign and the checkmark is displayed on the profile
Our member wants to add his wife to the certificates and no other account. He was told that she does not require a social for this. Is that correct?
No, anyone being added regardless of the account needs a SSN or an ITIN
(Mayra’s question)
Are you aware of the specific disclosures/ documentation required to be distributed in accordance with the Required Disclosures page for new membership with a checking account?
NFCU Products & Services Form/Brochure (NFCU 1314)
Navy Federal Important Disclosures (NFCU 606)
Schedule of Fees and Charges (NFCU 2043ep)
SSA-89 (MORE applications only)
Are we authorized to notarize member documents?
While Navy Federal does offer Notary Services in some branches, WLK/CRL cannot notarize
Which system processes do we use for gift card purchases?
Answer: Visa Payment Account Manager (PAM)
(Rueberta’s Question)
If a member submitted a POD for specific accounts, will a new POD form need to be signed and submitted for future account openings?
Answer: Yes, the POD is tied to the account they selected/wrote down.
The joint owner of our member wants to apply for a personal loan under the primary account holder's name to pay for the Christmas gifts. They do not have a POA on file but swear that the primary consented. (Primary is not in the branch to confirm) Are we able to procced with the request?
No, the primary for the loan has to be PRESENT OR ABLE to consent and we can only do it for them.
What are two Critical Scenarios listed under E-Net?
Gas Leak, Fire, or Chemical Spill
Escalated Abusive Member
Robbery
War/Terrorist Attack
Other & Undefined Critical Scenarios
We do not require a sign form to do an international wire of 1,500, it is only required over 3K.
Incorrect, CCO is able to do over the phone without a form but any wire request in branch must have a signed form regardless of the amount.
Which awards are taxable?
Answer: Cash and cash equivalents of any denominations, recognition gifts over $50 unless noted under nontaxable
(Janelle’s question)
Currently, the notes generator only applies to which following Level 7 alerts.
Suspected First Party
Yes or NO and why.
If members are going through a divorce Navy Federal will still make both parties liable for repayment of the loan even after the divorce decree comes out.
Yes they are both liable, we can consider refinancing the loan but the borrower has to qualify.
(Ms. Kang's question)
What is form number 652?
Authorized User for NF online banking application and consent
We can do a falcon block removal on a credit card in branch
MSRs cannot process a block removal but Leadership is able too!
Which awards are nontaxable?
Answer: Perishables, items with NF logos, tickets under $150, occasional non-monetary gifts under $50, group celebrations regardless of dollar value, employee awards donated to charity per employee's instructions