Funds Availability
What are the names of the two documents we can provide that explain the funds‑availability?
Navy Federal Important Disclosures (NFCU 606) or the Funds Availability Schedule (NFCU 668).
When should required disclosures be provided to a member when they are establishing a new membership?
Prior to starting anything with establishing membership.
When an ID is presented, what are the initial two actions required to verify its security features?
Verify document in the ID Checking Guide and with Fraud Fighter Pen.
What should be done in the event that a person comes in to withdraw over $10,000.01 but the member will not provide you any information for the CTR?
Refuse the transaction and submit a UAR.
What is the name of the Camp Courtney Japan Branch Manager?
Kara
How many business days hold should a non-next day check be placed on if the amount is for $275.00?
1 Day Float
True/False: It is okay to have loan packets pre-made ready to give to the member?
False: Loan packets should be printed on demand when member is in branch.
When conducting a non-navy federal cash advance over $3,000.00 what ID types must be used?
Must be two ID's from the "Primary Government ID w/Photograph" column or one from each column (CIP proof of address)
When completing a bank wire, what is the first step in the security process?
Review Wire Scam- Red Flags
When calling in in the event the all clear has not been set who are we asking about
Dietrich Khulmann
If a new membership is opened and the account is funded with a negotiable item on the same day, what steps are required?
IMMP (this ensures correct hold is placed on the check)
What should you provide to a prospective member?
1. NFCU Products & Services Form/Brochure (NFCU 1314)
2. Current Rate Sheet if a member asks about deposit rates
3. Membership Application (NFCU 97)
What are three acceptable documents that can be used as proof of address for CIP?
1. Voter's Registration Card
2. Paystub (within past 2 months)
3. Unexpired Vehicle Registration
4. Insurance Documents (All Types)
5. Bank Statement (within past 2 months)
6. Local/State/Federal Tax Documents
7. Utility Bill (within past 2 months)
8. W2 from most recent tax year
Before starting a loan application, what must you open in eNet and read verbatim throughout the entire loan process?
NICL and LOUI Disclosures
What is our all‑clear signal?
The removal of the "Navy Federal Credit Union Signage" from front door window.
What are the first item(s) that posts during the transaction posting order?
Credits/Deposits
Name three optional (and in some cases required) disclosures you can also provide to a member.
1. Navy Federal Debit Card Disclosure
2. Direct Deposit Instructional Editable PDF
3. Current Rate Sheet
4. Money Market Savings Account (MMSA) Disclosure Statement
5. Combined Certificate Disclosures
What are the 4 ID red flags listed in the resource?
ID appears altered, an out of state ID is presented, physical description on ID does not match physical appearance of person, there is an age mismatch
What are the walkthrough procedures for opening the branch?
Requires two team members to be present.
1st Team Member: Survey the outside of the building- Verify All Clear Signal was reset- Relock the door- Turn off alarm-Walkthrough the branch, checking everywhere, Set the all clear signal.
2nd Team Member: Waits outside-Waits for the all clear to be set
What is the ‘All Clear’ security question used at Camp Courtney?
What time does Dietrich arrive to work today?
What is the last item that posts during the transaction posting order?
Fees: OOPS
What are the five required documents that must be provided to members when opening a new youth membership?
1. Youth Membership Welcome Letter (NFCU 41154)
2. Youth Statement Suppression Brochure (NFCU 2063-E)
3. Navy Federal Important Disclosure (NFCU 606)
4. Schedule of Fees and Charges (NFCU 2043ep)
5. Online and Mobile Banking Disclosure (NFCU 652A)
For a member conducting a transaction without an ID what must member verbally communicate correctly in order for us to process transaction?
When you receive a Request for Information (RFI) Alert, what action must you take? Hint: Nicole reviewed this in early February.
Review USD notes.... If documents are needed, say we will need a copy of the document and submit the request document/information.
This Level 3 alert identifies members, personal and business, who are required to provide additional information or documentation to the Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) Compliance team for regulatory compliance purposes, (i.e., Know Your Customer [KYC]).
Do not state, or imply, that the request is related to BSA/AML or an investigation.
Who all are exempt from being logged into the Branch Greeter Log?
1. Couriers for cash and negotiable items
2. Janitorial service workers
3. Armed Guards accompanying NCR technicians
4. Police Officers and Security Guards working at the branch