This person is known as the father of quality improvement.
Who is Deming?
An informational bit that has no independent meaning until it becomes part of a measure
What is data?
This person developed a theory that there are two components to variation - special cause and common cause.
Who is Walter Shewhart?
This is what MFI stands for
What is model for improvement?
Egleston hospital was named after this person.
Who is Henrietta Egleston?
These 2 types of charts are used to show data over time.
What are run and control charts?
This tool that helps identify what the problem is, why it is important, and identifies the improvement team members.
What is a charter?
This type of measure enables a team to monitor unintended consequences (good or bad) of the improvement effort.
What is a balancing measure?
Name one of the two main types of variation that control charts help distinguish in a process.
What is common or special cause variation?
This measure of central tendency can also be referred to as the 50th percentile.
What is median?
The 3 key elements of improvement psychology are ideas, execution and this.
What is will?
This type of AIM is often general and shares the big picture
What is a global aim?
Dr. Iyer grew up playing this competitive sport.
What is ice skating?
A control chart uses this type of measure of central tendency for it's centerline
What is mean or average?
This tool graphically represents the sequence of steps in a process.
What is a process map?
Selecting observations from a population where each item has an equal probability of being selected is known as this type of sampling methodology.
What is random sampling?
This is what the SMART in SMART aim stands for.
What is: Specific, Measurable, Achievable, Relevant & Time Bound
This measure of central tendency is the value that appears most often in a set of data values.
What is mode?
Appreciation of a system, Psychology, Theory of Knowledge & Understanding Variation are components of this person's System of Profound Knowledge.
Who is Deming?
3 questions asked in the Model for Improvement
What are:
- What are we trying to accomplish?
- How will we know that a change is an improvement?
- What changes can we make that will result in improvement?
Debuting in 1988, this was the Scottish Rite mascot.
What is Scotty Dog?
This is the minimum number of data points needed to set your baseline.
What is 12 or 13?
This type of tool is often used to help teams objectively compare choices.
What is a PICK Chart?
This type of measure reflects the impact on the patient and show the end result of your improvement work.
What is outcomes measure?
Name this type of chart.
What is a histogram?
The 2 different types of attribute data
What are count & classification?
According to Committee on Quality of Health Care in America Institute of Medicine, there are this many domains of quality care.
What is 6?
This process focuses on running small cycles on smallest scale possible.
What is a PDSA cycle?
This CHOA hospital started out as a convalescent home for crippled children in 1915.
What is Scottish Rite?
This is an example of this type of special cause variation.
What is trend?
This chart is based off the "80-20 rule" and shows an improvement team where to focus.
What is a pareto chart?
For access: Average daily clinician hours available for appointments represents this type of measure.
What is process measure?
This is where the work is done.
What is Gemba?
These are the 3 types of measures of central tendency.
What is mean, median & mode?
This quality care domain is expressed by: Unequal Treatment should be a fact of the past; disparities in care should be eradicated.
What is equitable?
This is commonly known as...
What is a PDSA ramp?
CHOA formed in this year when Egleston Children's Health Care System and Scottish Rite Medical Center came together.
What is 1998?
The median is the centerline in this type of chart.
What is run chart?
This tool is a systematic, proactive method for identifying potential risks and their impact.
What is FMEA?
For reducing patients' length of stay in the hospital: Make sure readmission rates are not increasing is an example of this type of measure.
What is balancing measure?
What SMART element is missing....
We will reduce our CLABSI rate by 5%
What is time bound?
Patient’s weight is an example of this type of data
What is Variable (or continuous)?
This percentage of problems known to leadership.
What is 4%
This is what PDSA stands for.
What are Plan, Do, Study & Act?
This is the year when Scottish Rite patients were first admitted.
What is 1915?
This chart shows what type of special cause variation?
What is a shift?
The tool that connects the aim/outcome, key drivers, and interventions (change concepts) to create a “Learning Structure”
What is a Key Driver Diagram
Measures is the answer to this question from the Model for Improvement.
What is how will we know the change is an improvement?
This type of special cause variation warrants a recalculation of your centerline.
What is shift?
A “unit of measure” for distances from the mean.
What is standard deviation?
The number of phases of Berwick’s Stages of Facility Reality.
What is 4?
The 3 options a team has during the ACT phase of PDSA.
Adapt
Adopt
Abandon
James Edward Medlock had this type of surgery done at Egleston hospital in 1928, which was the first surgery done at Egleston.
What is tonsillectomy?
Name one of the 2 types of Rare Events Charts.
What is T or G?
The criteria used to develop a PICK chart are ease of implementation and this.
What is impact?
Hand-off time (minutes) & Length of stay (in days) are examples of this type of measurement.
What is continuous?