Quality Tools
5 S Terms
ISO 9001/Audit Terms
Problem Solving
Miscellaneous
100

This is a systematic and proactive method for identifying potential failures in a product, process, or system, along with their causes and effects 

What is Failure Mode Effects Analysis (FMEA)?

100

Arrange the essential items so that everything has a designated, logical place, making them easy to find and use.

What is Set in Order?

100

OFI  A situation or observation that presents a chance to improve a process, product, or system, often identified during an audit or review. OFI is short for...

What is Opportunity for Improvement?

100

A systematic, statistical approach used to plan, conduct, and analyze experiments to understand how input factors affect an output or response.  

What is Design of Experiment?

100

Three of the key elements of the Quality Policy.

What are:

1. First Time Right

2. Zero Defect

3. Zero Repeat

200

This a five-phase, data-driven problem-solving methodology for improving existing processes

What is Define, Measure, Analyze, Improve, Control (DMAIC)?

200

Create standard procedures for maintaining the first three steps, ensuring consistency and making 5S a regular part of the daily routine.

What is Standardize?

200

This is a structured framework of policies, processes, and procedures that a company uses to ensure it consistently provides products or services that meet customer and regulatory requirements.

What is Quality Management System?

200

In problem solving, the term used to 'stop the bleed.'

What is containment?

200

We have 3 ASML Values.

What are Collaborate, Challenge, Care?

300

A data-driven method for monitoring, controlling, and improving processes by using statistical analysis to minimize variation and ensure consistent quality. 

What is Statistical Process Control (SPC)?

300

Go through everything in the workspace and remove any unnecessary items to keep only essential tools and materials.

What is Sort?

300

These three letters are for the standards for the different Lean principals and methods.

What is Best Known Method (BKM)?

300

This is the most important step in Problem Solving.

What is define the problem?

300

A Japanese term meaning "the real place" or "the actual place" where work is done, such as a factory floor, office, or workplace.  

What is Gemba?

400

A systematic, statistical approach used to plan, conduct, and analyze experiments to understand how input factors affect an output or response.

What is Gage Repeatability & Reproducibility (GRR)?

400

Develop the discipline to maintain the established standards, making 5S an ongoing, habitual practice for continuous improvement.

What is Sustain?

400

The comprehensive process of bringing a new product to market, from initial concept and design through to manufacturing and launch

What is New Product Introduction (NPI)?

400

This is a systematic and proactive method for identifying potential failures in a product, process, or system, along with their causes and effects.  Questions are asked many times to determine the root cause.

What is 5 WHY?

400

This is a charting option that help identify the few contributors that account for most of the quality problems. Also called the 80/20 rule

What is Pareto Chart or Pareto Analysis?

500

The mechanism to record defective parts at ASML, define disposition and document root cause analysis and solution. 

What is Material Notification (MN)?

500

This is the Bonus term for 5S but the MOST important.

What is Safety?

500

A four-step management method for continuous process improvement.

What is Plan Do Check Act?

500

In PCCSIM, this can be Corrective or Preventive.

What is Solution?

500

This is a data-driven methodology used to improve business processes by identifying and eliminating defects and reducing variability. 3.4 defects per million opportunities is associated with this term.

What is Six Sigma?

M
e
n
u