Scope of Care
A client asks you to trim their toenails. How should a care pro respond?
What is, Respectfully stating that trimming or cutting fingernails or toenails is outside of our scope of care.
You want to ask a client with Alzheimer's what they would like to eat: Which of the following questions would be more appropriate?
1) What would you like to eat?
2) Would you like pasta or a sandwich?
What is, Option 2? For clients with Alzheimer's disease, open ended questions can sometimes lead to more confusion and agitation. Using a close ended approach can lead to more effective communication between client and care pro.
A Care Pro is required to leave a _____ _______ at the end of every shift.
What is, General comment?
If your shift starts at 9:00am and you pull up in the client's driveway at 9:00, are you on time for your shift?
What is, No? The Care Pro is expected to be working by the start time of the shift.
True or false: A bedbound client must be repositioned at least every two hours.
What is True?
Bedbound or bedridden clients need to be repositioned at least every two hours.
A term used to describe a set of symptoms that can occur in people with dementia or delirium in the late afternoon and evening:
What is, Sundowning or Sundowner's Syndrome?
The number to Telephony can be found on this item.
What is, Name badge?
You are the eyes and ears for us with clients. When you start noticing a decline in a clients ability to do something, what should you do?
What is, Report it to the office?
True or False: You are on shift with a client on Long Term Care (LTC). You help the client pick their clothes for the day and stand outside of the room to give them privacy. The client dresses themselves. In Wellsky, you would mark the task labeled "Assist with Dressing" as "not completed" since you did not physical help the client change.
What is, False? The "Assist with Dressing" task would be marked as "completed" because the Care Pro assisted with dressing by helping the client pick the appropriate clothes for the day.
True or False: During a shift, you notice a client's catheter tube has fallen out. A Care Pro must make an immediate call to a medical professional or a take the client to visit a local emergency department.
What is, True? A client's catheter tube falling out would be a considered a medical emergency.
True or False: If a client has dementia, the best way to communicate with them is through reason, facts and logic.
What is, False? Cognitive decline can affect a person's ability to think critically. It is best to approach interactions with patience and understanding.
When working a shift with a client in a facility, a Care Pro needs to wear...
True or False: When working with a client with cognitive impairment, using phrases like "do you remember" or "don't you remember" is an effective way to jog a client's memory.
What is, False?
Instead of posing it as a question, try leading with "I remember when…" That way, the client can search their memory calmly without feeling embarrassed, then join the conversation if they would like.
True or False: A client says that they had a fall a few hours before your shift started. You see no signs of injury. Since the fall did not happen on your shift, there is no need to fill out an incident report.
What is, False? Even if the fall did not happen on a Care Pro's shift, they are still required to report any changes in a client's condition.
What do you do when a client or their family member wants to drive you somewhere?
What is, Decline? Care Pros cannot be in a car that a client/family member is driving. For transportation, the Care Pro should drive the client(s).