A
True or False
Collaboration means doing everything yourself.
False
Work together as a team, including across departments, to solve the customer's request.
What is the main goal of continuous improvement?
Customer first, Care, Collaboration, Continuous Improvement & Curiosity
What's a probing question to ask if unable to locate a patient lab result?
Does the patient have another name? Do you mind repeating patient's information for accuracy? Was the patient collected in office or at a PSC?
Every decision we make starts with a patient or customer in mind. The quality of our work is vital because the answers we deliver are a matter of life.
DGX BITW Leadership
Unscramble this word
sreurceo
Resource
Delivering superior quality requires intention and innovation. We commit to being better today than yesterday and even better tomorrow.
What is Continuous Improvement?
RecognitionQuest is way for you to show appreciation to colleagues.
True or False
What is Curiosity?
We are in the healthcare business, with care at the core of everything we do. We do the right thing with empathy, integrity, and respect to show each patient, customer, and colleague they matter.
What is Care?
Together, Purpose, Strategy and Culture make up The Quest Way, our approach to growing the company.
True or False
True
Unscramble these words
tusqe gostndiscia
What is Collaboration?
Who is the West Region Manager?
Chris Jarret
Who is the Client/Customer Services Director?
Jose Loza
Where are the 2 national client services center located?
Lenexa,KS & Tampa,FL
What is the theme for 2025 Customer Service Week?
Mission: Possible
Unscramble this world
moctunicaonim
communication
When is Hispanic Heritage Month observed?
September 15- October 15
Why did the Rep bring a ladder to work?
To reach the high call volume.
What do you call a Rep who never loses their cool?
A rare specimen
James "Jim" Davis
There are 11
What is Quest benefits plus?
Discounted deals/offers through Quest- Also have a buy now, pay later option