Category 1
Which of the following is an organizational source of conflict?
A person who uses medium assertiveness and medium cooperativeness in conflict is using which style?
Answer: B) Compromising
"Yes, absolutely, let’s do it your way!" best describes which problem-solving approach?
Answer: B) Comply
There’s a one-story house where everything is yellow. The walls are yellow. The doors are yellow. All the furniture is yellow. The house has yellow beds and yellow couches. What color are the stairs?
There are no stairs—it’s a one-story house!
Which factor involves disagreements over resource allocation?
Answer: B) Structural Factors
Which conflict management style involves low assertiveness and low cooperativeness?
Answer: A) Avoiding
Which problem-solving approach is summarized by "Take it or leave it"?
Answer: C) Insist
Grandpa went out for a walk, and it started to rain. He didn’t bring an umbrella or a hat. His clothes got soaked, but not a hair on his head was wet. How is this possible?
Grandpa’s bald!
Which personal behavior factor affects conflict by influencing how information is interpreted?
Answer: B) Perception
In which negotiation type is the focus on interests rather than positions?
Answer: B) Integrative
The phrase "Let’s split the difference and call it a day" represents which problem-solving approach?
Answer: C) Settle
You’re in a race and you pass the person in second place. What place are you in now?
Second place.
What conflict management style is characterized by high assertiveness and low cooperativeness?
Answer: C) Competing
Which negotiation type defaults to taking a position?
Answer: A) Distributive
Which problem-solving approach aims to come up with an even better solution through teamwork?
Answer: D) Cooperate
Which conflict management style is best described as low assertiveness and high cooperativeness?
Answer: D) Accommodating
Which problem-solving approach is characterized by the phrase "Not now, can you come back later?"
Answer: A) Evade
What does a high level of assertiveness in conflict management indicate?
Answer: B) Activeness