Quiz Week 3

COS

100

What is SSD

Supply start date

200

Who is responsible for issuing the D86?

The New supplier has responsibility to obtain the Opening meter read, Their DC will then issue this as a D86

300

what is the change of supply read for a lost Gas account

URN / MBR

400

How long does a customer have to provide an Opening meter read on a faster switch

Within 5 days of the SSD passing

500

When is the SME Objection Window

• The losing  supplier will have  until 5pm + 2 WD from the date of the sale to object.
  
  
•  If the customer attempts to join us after 5pm, their objection window will be 5pm + 2 WD from the following day.

Disputes

100

What is the threshold on an Electricity Dispute

250Kwh

200

What are the gas tolerances to be taken into account on an Agreed read dispute?

Gas: 109m3 / 39ft3

300

Can you raise an agreed read dispute over 12 months

Yes, this would how ever have to be raised Via SDEP

400

name 3 of the golden rules before you can open a dispute

• The customers SSD must be less than 12 months ago
  
  
• We must have a D86 in Kraken
  
  
• The MTD's must be correct and present
  
  
• x2 back up readings from the customer. Ideally within 2 weeks of each other. If you don't have 2 back up readings, the dispute will be rejected.
  
  
• Tolerances

500

Whats does SDEP stand for 

Secure Data Exchange Portal

Billing

100

What is a negative charge

a read that has gone back wards and not advanced correctly

200

what should be released first credit notes or Invoices

Credit notes

300

if a customer has been estimated for 15 months and we have created a large bill whats one thing that we might consider

getting the account assessed for billing standards

400

what is SSC and TPR

Time Pattern Regime   Standard Settlement Configuration

500

if a customer has been billed incorrectly / negatively in 2021 but actual reads were used at the time, would you re-bill the account?

YES , you would need to check for actual reads on the account after this date

ET

100

What does ET stand for 

Erroneous transfer

200

What is the GSOS on a SME account for an ET that took longer than 21 days to resolve

£0 we do not give ET GSOS on SME accounts it is only for RES

300

What is the furthest back an ET can be raised

2 years

400

can a supplier raise an ET if the customer has changed their mind about switching

NO- an ET is there to protect customer s from Switches that have happened in Error / fraudulently

500

what is a bilateral erroneous transfer

a rare but complex energy industry process that occurs when an energy supplier accidentally switches a customer's gas or electricity supply to a new supplier without their permission

Metering

100

Can we upgrade a 3 phase credit meter to Smart

Yes, make sure the this is noted and booked correctly 

200

How many fuses does a 3 phase meter have? 

3x 100amp

300

name 3 benefits of an AMR meter

Consistency

Improve your bills

Forecasting and Budgeting

Convenience

400

Who are the DCC and what do they do

• DCC stands for Data Communications Company.
  
  
• They work with energy suppliers, Distribution Network Operators, Managed Service Providers and other businesses.
  *They are the main company that helps us all work together to get smart meters and smart bills to all customers.

500

if a customer wants their AMR meter removing whats the process?

please do not contact the AMR provider for this. Please email [e-mail] ,as we need to record these in the All Reasonable Steps process for Ofgem. We’ll then get the AMR removed for you.