CVS Health History
Pharmacy
Professional Standards
HAWB
Leadership
100

Original name of CVS

What is Consumer Value Store

  • Since our inception, creating value for our consumers has been at the forefront of how we approach our business! Even today, we see this sentiment in our Heart at Work Behaviors, like Putting People First.
100

The 3 components that fuel the myPatient Care scorecard and if done well, keep patients adherent to their health regiment

What is patient care at pick-up, Pharmacy team outreach, immunizations

  • This metric is not only critical to best serving our patients, but can be hugely profitable for our business. Immunizations drive significant revenue
100

OPI Red Stores are defined by a score below this threshold

What is 65

  • If a store remains OPI red for 3 continuous months, leadership may be delivered formal accountability. It  is important to address OPI issues and barriers quickly to avoid risk to the business and personal performance.
100

These six CVS Health behaviors accelerate our strategy by keeping the customer and colleague at heart

What are Heart At Work Behaviors

  • Our Heart at Work Behaviors work in tandem with the Helping with Heart Actions! Our Purpose inspires us; our Heart at Work Behaviors guide us towards achieving that purpose, and the Helping with Heart actions reflect how we want our customers, colleagues, and patients to experience our purpose in action!
100

The meaning for the PMEL acronym

What is Pharmacy Manager Emerging Leader

  • The PMEL curriculum is designed to ensure that the next class of pharmacy managers feels equipped with all the tools they need to effectively and successfully run their business. It focuses in on the things you don’t learn in pharmacy school, like business acumen, how to lead people, and how to build a meaningful career at CVS Health.
200

The year CVS was founded

What is 1963

  • The first CVS store was opened in Lowell, MA, about an hour away from where CVS Health headquarters currently sits! This was also the year that Dr. Martin Luther King Jr. delivered his famous “I Have a Dream” speech during the March on Washington.
200

The only two components that drive Immunizations results are flu vaccines and expanded vaccines (True/False)

What is False: there are three components: flu, COVID, and expanded vaccines

  • Expanded vaccines can help us meet and exceed IMZ goals all year! Some of the most common expanded include vaccines such as RSV, Tdap, and Pneumonia. As a chain, immunizations drove $1.1B in profit in 2023.
200

This is the threshold of % Rx past due that impacts OPI

What is 5%

  • Delays in prescription fulfilment are a top priority for Boards of Pharmacy across the US
  • OH recently enacted a rule setting limits on how long a prescription order has to be fulfilled
200

At CVS Health, this is our "Purpose"

What is "Bringing Our Heart to Every Moment of Your Health"

  • At CVS Health we are committed to building a workplace where every person is welcome, valued, and can fulfill their potential. A workplace fueled by our culture – one where our colleagues are measured by not only what they do, but by how they do it. Our Heart At Work Behaviors™ guide our actions – from how we treat each other, to responding to our consumers’ needs and serving our communities.
200

Found within the leadership fundamental flip cards you will find these 10 leader skills

What are the leadership competencies 

  • Applies Growth Mindset
  • Demonstrates a Deep Understanding of the Business
  • Thinks and Acts Strategically
  • Foster Agility and Innovation
  • Makes Sounds Business Decision
  • Ensures Outcomes
  • Builds High Performing Teams
  • Impacts and Influence
  • Engage and Inspires
  • Develops Talent
300

CVS acquires this leading provider of in-store health clinics in 2006

What is MinuteClinic®

  • MinuteClinics offer nearly 190 clinical services for acute and preventive care, chronic disease management, and mental health cares. MinuteClinic is also the first retail health care provider to receive accreditation from The Joint Commission, which we have maintained since 2006!
300

These 3 components that fuel the WeCare scorecard and help medications be ready on time for patients

What is Ready When Promised, Carry Over Percentage, Call Wait time

  • The digital workstation assignment board is a critical tool to help manage workflow and ensure strong WeCare scores. Accurate and efficient workflow are foundational to overall pharmacy success.
300

 Scan documents is scored using these two measures in the pharmacy

What is completion of scan and accuracy of the document

  • Not having or incomplete regulatory paperwork has been the cause of numerous fines from Boards of Pharmacy and the DEA.
  • Leverage the missed scan report monthly with OPI release to ensure teams go back and capture important regulatory paperwork
300

This individual recognition that is designed to tell a story about colleague's achieved accomplishments relating to our HAW Behaviors. This award has 3 different tiers.

What is the "Paragon Award"

  • Each year we award a district, region and national paragon winner. Typically these recipients are celebrated during our annual retail leadership experience.
300

“How likely are you to recommend CVS Health to a friend or family member?"  ..is used to measure customer satisfaction for this score indicator

What is NPS (Net Promoter Score)

  • We use the Net Promoter System (NPS) to listen to our consumers to better understand their experience and make decisions to enhance our care and services. Research shows that promoters are 7.2x more likely to try new product offerings and 4.2x more likely to buy again.
400

In 2014 CVS removes this product from store shelves in launching this five-year, $50 million initiative

What is tobacco

  • Even now, CVS and Aetna offer helpful resources to help colleagues and their families quit tobacco and nicotine use through programs like Start to Stop® Smoking Cessation.
400

The call wait time goal to drive NPS

What is “Less than 60 seconds”

  • Achieving call wait time goals is more important than ever as we work toward launching “Calls in Queue” across the chain! We first must demonstrate our ability to address the needs of our patients in a timely manner. This is a huge component of providing great service!
400

This is the uniform requirement by the BOP for all colleagues working in the pharmacy 

What are nametags.

400

This is the platform that can be used to give praise to colleagues for the outstanding work they do.

What is Heart at Work Recognition

400

This four-step process includes Assess, Plan, Develop, & Keep Alive, is essential for growth and development

What are the main actions of writing an effective and robust Individual Development Plan (IDP)?

  • Updating and maintaining your IDP will help colleagues organize and visualize their growth and development in alignment with career aspirations and goals. It is important to revisit your IDP often and discuss with your manager.
500

One of the three companies CVS acquired between 1990-2004

Who is Peoples Drugs, Revco and Eckerd drug stores

  • The Revco acquisition was  the largest acquisition in the history of the U.S. retail pharmacy industry! Many of the original Revco locations are located within the Midwest aka Division 3.
500

To achieve full credit on Inventory Excellence, StrongPak returns must be completed by the pharmacy this frequently

What is every single week. 

  • Not completing StrongPak puts our teams at risk of dispensing non-compliant medications
500

The timeline to which C2, 3-5, and PSE check-ins are considered compliant.

24  hours from invoice date.

500

These are two of the six HAW behaviors.

Rise to the Challenge

Create Simplicity

Put People First

Join Forces

Inspire Trust

Champion Safety and Quality


500

The process used to get a colleague from the position they are in, to the position they want to be in the future.

Career Mapping

M
e
n
u