Duty
How many duty rounds are required for RAs on duty during the weekend?
3 rounds
What do you include in TDRs?
Name/date, occurrence’s while on rounds, calls to duty phone, work orders placed with location specification, and policy violations that occurred with specifications of room numbers.
You find a visibly intoxicated student vomiting in the bathroom. Who do you call first?
A resident states that they are non-confrontational and are worried about asking roommate to move items from their side of room due to past conflict. Where can you refer to if needed?
The student resolution center for conflict coaching
What do you say when you call in for duty?
Hi, this is RA ____ and RA ____ calling in for Academic Village.
What do you do when you see a resident walking into their room with an animal and they have shared with you it is not a service animal or ESA?
True or False: If you are not the designated RA in a building but come across a situation that should be attended to, you can leave because it is not your direct responsibility.
False, you address situation if urgent/active and if not urgent/active you can call RA on duty
A resident share that they are feeling as if the career path they have chosen is not aligning with their values and goals but unsure what to do about major, where can you refer?
Career services – 1:1 career advising
Where can you find the procedures for being on duty?
Duty manual that is in the Teams channel in the folder labeled “Duty”
What is the procedure when addressing an alcohol use/possession policy violation in a room?
Call for backup, knock on the door, identify yourself and state the reason, ask the resident to open the door wide, take down the names and CSUIDs of every person present, answers questions, ask residents to pour out alcohol, and write incident report
What do you do if you get a call from a resident who states their neighbor is being loud?
What office is in the TILT building that supports students towards learning and academic success through accommodations?
Student Disability Center
What is the requirement for where you are during day and night duty?
Must be within a 10 minute response time to campus during day weekend duty and in the hall during night duty
What is the procedure when addressing a marijuana use/possession policy violation?
When you smell marijuana and can pinpoint it to one room.
A resident calls and says there’s a leak in their room. What do you do?
A resident mentions that they were hoping to find a group of BIPOC students who they can connect with about mental health issues they are experiencing, where can you refer?
The multicultural counseling services – specifically the identity-based group counseling
A resident calls duty phone and says that they can’t get into their room, what follow-up questions do you ask?
What is the procedure when graffiti is found that is a bias motivated incident?
You are working the front desk and a student comes up and says they forgot their phone inside their friend’s room in AV, but they are in the middle of an exam. What do you do?
You inform student unfortunately you will not be able to escort them to retrieve item unless there is written email from the AV resident.
A resident expressed concern about their substance use and is hoping to find help through a community organization, where can you refer?
Ram Recovery Community meetings