Master Key
This is how often it is appropriate to give the master key, or master access to a resident (non-staff member)
What is Never?
These are the office hours RAs must hold when on duty.
When is 7PM to 11PM?
This is what time RAs are expected to be at the RA Office for their Duty Shift.
When is 7:00 PM?
This is the person that an RA on duty would text at the start of a shift to indicate that they have the phone and are at the desk.
Who is RDOC?
Area 1 RDOC
857-301-7903
This is when RAs on duty should be carrying the duty phone with them.
When is ALWAYS?
This is the number of rounds RAs are expected to do of their communities during a weekday duty shift.
What is two, around 9pm and 11pm respectively?
This is the Duty Area that International Village is a part of.
What is Area 1?
Area 2 RDOC
857-217-4014
These are common reasons you would need to upgrade your access.
What are performing lockouts, health and safety inspections, and room checks?
This is what you should do when you see a resident in the hall during rounds.
These are the uniform expectations for RAs on duty.
What is the Resident Assistant polo, t-shirt, or crewneck AND your nametag?
This is the Duty Area that 60 Belvidere is a part of.
What is Area 2?
NUPD Emergency/Non-Emergency Lines
Emergency: 617-373-3333
Non-Emergency: 617-373-2121
This is how to record when the master key is taken out and returned by a staff member.
What is scanning the QR code on the side of the lockbox upon retrieving and returning the card/key?
These are the days RAs on duty are expected to complete 3 sets of rounds and when.
When is Weekends, semester breaks, and University Holidays and 9pm, 11pm, 1am, respectively?
This is the next person up from RDOC who responds to escalated incidents.
Who is the Administrator on Call (ADOC)?
Facilities Customer Service
617-373-2754
This is where the master card/key should be at all times while not in use, and should be checked nightly by the person on duty.
What is the lockbox in the RA Staff Office?
What is after each round?
These are the things an RA must do when arriving to their duty shift.
What is tap your husky card on the lockbox to open and verify the master card/key is in the lockbox and complete the lockbox form (QR CODE on lockbox) Verify the duty phone is charged and working.
This is the on call staff member RAs should be calling up to directly when they have questions or concerns.
Who is RDOC?
Residential Security Office (RSO)
617-373-3499