Brand Knowledge & History
The Original Rainbow Cone location.
Chicago - Beverly to be exact!
A guest thank you, you respond with, "____________".
It's my pleasure!
ALL 5 flavors on the Original Rainbow Cone.
Chocolate, Strawberry, Palmer House, Pistachio Almond, and Orange Sherbet
The cup size of the Root Beer Float.
Large Shake Cup
The flavor Palmer House.
New York vanilla flavored ice cream with cherries & walnuts
The founder & creator of the Original Rainbow Cone.
"Grandpa Joe" Sapp
Greet every guest with a warm greeting "_____________" and a smile.
Welcome to Rainbow Cone! What can we slice up for you today?
The name of the tool used to create the slices for our Original Rainbow Cone & Sliced Creations.
The shovel
ALL shakes garnished with.
Whipped Cream & 2 mini cinnamon sugar donuts
The frequency of changing a sanitizer bucket.
Every 2 Hours
The year Original Rainbow Cone merge with the Buona Beef companies.
2019
The overall service time goal.
4 minutes
The Original Rainbow Cone and Sliced Creations weighs __________ ounces.
8 ounces
ALL sundaes garnished with.
Whipped cream, chopped peanuts, and a whole cherry.
The chemical used when cleaning the monitors and glass.
Multi-surface disinfectant
The recommended item for a guest has never been to a Rainbow Cone before.
The Original Rainbow Cone - of course!
The BLAST method stands for.
How to solve guest resolution situations: Believe, Listen, Apologize, Solve, & Take-Action
The weight of a single scoop of ice cream in ounces.
4 ounces
The ounces of milk go into a regular feature shake.
5 ounces
The 3 "enemies" of ice cream.
Temperature, air exposure, & water
The name of the current 3rd generation president/owner of Rainbow Cone.
Lynn Sapp
The 5 steps of the order taking process.
Greet, Guide, Repeat, Tender & Thank, Direct
How an allergy cone is prepared.
Wash hands, new gloves, clean & sanitized tools, fresh tub of ice cream from the back freezer.
The shelf life of donut batter in the hopper.
4 hours
The reasoning behind tending.
Reduces waste & makes the ice cream easier to slice