Rapid SOS - InstaCart

Infinity Functions

100

Function key used to answer a call

F1

200

To open the pending dispatch/MergeComm job

Click on the alert and hit "Enter" or "Resume"

300

Button to transfer the call

'Connect PSAP'

Alerts

100

Information received with an alert

The shopper's name, phone number, and the lat/long

200

Non-emergency script

"I'm glad to hear there is no emergency. Thank you for being an InstaCart shopper. I will now disconnect the call"

300

When the script checks for a cancel code

Before calling the shopper and before dialing the PSAP

Response line

100

Call type selected when the caller needs Police, Fire, or Ambulance

'911 call/Transfer'

200

Call type that must be put through to a supervisor if they are available

'Technical Difficulty'

300

The 2 call types that prompt the AMS to change accounts

Schedule testing and Call investigations