5 Ways we Got YOU!
What is something that is open Monday through Friday 8 am -6 pm and can help you with questions pertaining to your account?
Our Contact Center
When are we converting accounts?
June 1
When is the cutoff time for cc payments to post same day when paid through OLB?
4pm through branches, 6 pm through OLB
What are the three colors in Member 360 pertaining to verification and what do they mean?
Green- Proceed with normal verification and authentication
Yellow-Conduct enhanced verification (obtain one additional piece of identification from the exception list or the member's password)
Red-Conduct IDA Verification
What are some available Business Services Resources?
VACUZone
@VACU>Department & Team Shared Info>Business Services – checklists, applications, links
Toolbox>MS Operations Manual>Member Business Services – policies, procedures, forms
Vacu.org>For Business
Questions
Tracy Fitzgerald, Training (804) 560-5683 or tracy.fitzgerald@vacu.org or IM
MBS Team – memberbusinessservices@vacu.org
This gives you a chance to stay updated on your VACU account with just a short text message.
Text Banking
What about direct deposits for my paychecks?
We'll initially transfer your direct deposit over. But we'll be giving you a new account number and routing number in your member packet, and you'll need to give those to your employer by August 1.
Can we apply for loans through the MOBILE app?
Can only be done through online banking
What should you do if you notice:
-Use of the account that indicates a pattern inconsistent with the history or pattern of activity usually associate with the member
-Info provided is inconsistent with info on file
-The account is being used after being inactive for a long time
Submit a SAR
How do Wire Transfers works with Business Accounts?
Wire transfers are handled the same way as Consumer wire transfers.
What can you use to check your banking anytime with our free 24-hour phone banking service. You'll save time when you use it for routine transactions and inquiries.
Quickline
Will my loan accounts be affected?
We'll transfer your loan accounts automatically. We'll send you any changes in terms or more information about your specific loans by mail over the next two months.
How do you redeem rewards on the mobile app?
Manage cards
A rogue interactive voice response (IVR) system is used to recreate a legitimate sounding copy of an institutions IVR system. The victim is prompted (typically via a phising email) to call in to the "bank" via a number provided in order to verify info. More advanced systems transfer the victim to a fraudster posing as a customer service agent. This technique can also be used with text messaging.
IVR or Phone Phising
What if the Business owner would like to close the business account?
The Account owner can close a business account by visiting a branch or by sending the cancellation in writing.
Do almost everything you can do at one of our branches, deposit checks, transfer funds, and make card, loan, and bill payments, among many other things- all without going near a branch or an ATM
When will I receive my new member number and account number?
We will mail these to you the week of May 18 in the VACU member packet.
Can you add external accounts through mobile app and if so how?
Not through the MOBILE app but you can through online banking under transfer/external accounts.
Fraudulently obtaining private info though what appears to be legitimate correspondence from a business used by the victim. This person sends an email that appears to be from a legitimate business requesting "verification" of info and warning of dire consequence if not provided
Phishing
When does a Signer need to go into the Branch?
The signer will need to go into the branch if they are being added as a new signer. The Account Owner has the authority to delete a signer without the signer being present.
How do you keep your finances straight during a crisis?
Financial Education with our Webinars
What is the biggest change to CFCU members?
Credit Cards
-CFCU cards are a fixed low rate rewards card
-The majority of these cards will transition to our variable rate Essential card
-Members must redeem their rewards by 5/25/20 or lose them.
-To help with this transition, these credit cards will receive an introductory rate of 2.49% for all purchases and balance transfers good through 12/31/20.
How do you access credit score through mobile banking and can you view it through Online Banking?
Go to more services in mobile app and click FICO score, can't view through online banking at the moment.
The act of creating and using an invented scenario to engage a targeted victim in a manner that increases the chance the victim will divulge info or perform actions that would be unlikely in ordinary circumstances.
Pre-Texting
What if I have a Business Member that would like to open a Business Loan?
If a Business Member calls and would like to open an account, send them the Business Loan Application, Personal Financial Statement and Business Debt Schedule located on vacu.org under Forms and Applications. Then send a referral to the Branch via M360 and indicate that you have sent the Member the applications to complete.