CAS
AMANDA
Conveyancer licence
POI
100

What does CAS stand for?

Complaint Administration System.

100

What licence types can I search in AMANDA?

All licence types.

100

When is the conveyancer licence needed?

To do certain legal work.

100

True or false. We must complete POI prior to releasing the licence information.

True.

200

True or false

You use CAS to email NFW FT to update on a complaint.

True.

200

True or false. We can update customer details in AMANDA. 

False

200

What is the current processing time for applications?

30 business days

200

What is the POI for individuals licence holders?

Three of the following: full name, DOB, mobile number, email address, full primary address, full residential address

300

What are the POI requirements for the lodging party?

  • Lodging party’s full name (middle name is optional)
  • Name of the respondent, and 
  • At least 1 of the following: 
    • Reference number 
    • Full residential / postal address (current / previous) including state and postcode
    • Phone number 
    • Email address.
300

What tab will you select to complete POI?

People/Organisation tab.

300

You need a conveyancer licence to do conveyancing work unless you are.....

Legal practitioners, incorporated legal practices or solicitor corporations.

300

Can we release the LIC details to the Director of the Corporation?

Yes, but only if we have verified them.

400

What can be disclosed to a lodging party

  • Only the stage of the complaint by referring the customer to the last correspondence sent by Fair Trading – see also processing times and potential delays below. 
  • If the respondent (trader/licensee) has been contacted by Fair Trading. 
  • The assigned case officer’s full name, only if requested. 
400

What is the difference between Parent and Children folders?

Children folder = transaction. 

Parent folder = authorisation.

400

Under what conditions is a corporation eligible to hold a corporation licence?

Only if the Secretary is satisfied with certain conditions.

400

Can we speak to a customer who calls on behalf of another person?

Yes, but only if we first obtain verbal authority from the licence holder and complete the POI.

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