Recovery
Case Statuses
Systems
Prefabs
100

Systems used to identify token

What is Transaction Inquiry and Visa?

100

What case status lets you know there is an active dispute?

What is "Fraud Dispute Delivered 100.00% Acq Liability?

100

This is used when searching for the entire token id

What is "Transaction Inquiry"?

100

One transaction in claim. Decision made to decline.

What are prefabs: Reasonable Investigation Complete; pending approval/finality

200

System used to respond to merchant

What is "Visa"?

200

When merchant has responded to dispute

What is "Fraud Dispute Pre Arb Received"?

200

This is used when pulling claims

What is "CCS"?

200

Decision made to reverse p/c on the entire claim

What are prefabs: Action Taken 10.4 and Queue Action Taken?

300

System use to identify all credits

What is "Customer Assist"?

300

When merchant hasn't responded to dispute and it's too late

What is "Fraud Dispute Pre-Arb Timeframe Expired"?

300

This is used when identifying case statuses

What is "Visa"?

300

Two transactions in claim. One transaction was decline but the other transaction shows "Fraud Dispute Delivered 100.00% Acq Liability"

What are prefabs: Action Taken 10.4, Preliminary Reasonable Investigation  Completed; Awaiting 3rd party response?

400

One way to identify transactions in claim?

What is "financials" in CCS?

400

No compelling evidence presented by the merchant

What is "Fraud Dispute - Pre Arb declined"?

400

This is used when identifying merchant credit

What is "Customer Assist"?

400

All transactions in claim have been worked and status code in CCS appears as Code: 45

What are prefabs: Reasonable Investigation Complete; pending approval/finality; Action Taken 10.4 and Queue Action Taken

500

GL ticket not created in CCS, what prefab to use?

What is "Preliminary Reasonable Investigation Completed; Awaiting 3rd party response, Action Taken 10.4; Queue Action Taken?

500

Merchant has accepted responsibility

What is "Fraud Dispute - Accepted by Acquirer"?

500

This is used to capture and assist with details of the claim

What is "Notegen"?

500

Two transactions in claim. One transaction declined and the other transaction appear as "Fraud Dispute Delivered 100.00% Acq Liability but status code in CCS shows 08 (closed)

What are prefabs: Action Taken 10.4 and Queue Action Taken?

M
e
n
u