Red Pulse Management
From the parking place
Admin
Support
General

100

Which unit represents our main key user?

INTCOM unit (HR accepted)

100

Can I create a new folder in Rhythmyx?

Yes, but ... 

100

What is the best way to help our colleagues?

Being patient (and kind ...;)

100

What is our priority in term of errors/bug to fix for the next couple of months?

Mobile access & display

200

You said "specific focal points" ? 

Explain / Give examples

200

Outch ... you lost 200 pts :(

200

How do I give access to Rhythmyx?

Through MIM

200

I have been asked to add a link on the "Quick links" page. How can I do that?

200

We have notifications on Red Pulse. How are they working and how are we going to improve them?

300

Explain the process in case of publication trouble

Contact Camille

If I am not available: Send a ticket via the ServiceDesk with in cc.

Give information about the incremental which isn’t working

Ask them to restart the RX server

300

What is the impact of a change in the navon?

300

An event isn't clickable on the homepage... what's wrong? and how I fix the problem?

300

Lucky you! You win 300 pts!

400

The request is about changing the link to the organizational chart. What should I do?

All teams at HQ have a focal point, do the update only :

- If the focal point is absent and the request urgent

- If the request comes from the field (for a delegation page)

400

A user called me saying she/he can't create an obituary. How can I help her/him?

Check if the person is an Assitant, HoD, Manager, HRManager or HRPartner. If yes, open access through ACL admin page

400

Linkboxes aren't visible on that page... what's wrong?

- Linkbox are still in draft

- Linkbox are empty (or filled in with expired items)

- Linkbox are in Right Column slot of an announcement Content Type - which doesn't allow linkbox

400

How is the Top Story carousel working?

500

Something goes wrong on Red Pulse, what I am supposed to do?

500

A user asks me if we can insert animated gif on Red Pulse... I find it so old school but that shouldn't be the correct answer... So, how can I help?

500

Damm it! A user (let's say INTCOM :) expired a page but I can still see it in the Last Published. What's wrong?

500

Quality control? Okay but .. what does this mean exactly?