OVERDRAFT
If there is no indication on our systems of any attempt to use the card (no decline code, none of the steps above were applicable, etc.) it could be:
What is..
This decline normally occurs when a someone is trying to bind/tokenize a card to Apple Pay, Samsung Pay, Google Pay. Due to an indication of fraud, the card cannot be tokenized and is a decline code via VISA.
What is 059?
Merchant Dispute Required Scripting...
What is Any supporting documentation (i.e. receipts, emails, legal documentation) associated with the transactions being disputed today should be submitted to our claims team either by fax at (205) 547-2889 or by email to dcdisputes@regions.com within 5 days?
Days it takes to process a claim...
What is 10 business days?
360 Decline code...
What is Lock it feature?
Submitting a __________ deposit, customers have the option to request immediate access to the funds or allow the deposit to go through processing and be available the following business day.
WHAT IS Mobile?
The investigation is now complete. Based on the investigation, it has been determined to not provide any credit to the customer's account.
WHAT IS Claim Review Complete, Credit Not Issued?
6666
What is ITEM RETURNED?
Because we cannot guarantee the availability of certain type of credits to an account, a ___ deposit is recommended.
What is CASH?
Cardholders are charged a fee of __ for international transactions (PIN Based and VISA transaction types) processed outside of the US or US Territories.
What is 3%
Information That Can be Released to a Customer Regarding the Garnishment/Levy...
What is....
Amount of the garnishment/levy
The name of the plaintiff or merchant owed
Mailing address the notice was sent
Court/Agency address and Contact information
Customer initiated a transaction with the merchant, but there is a problem with the transaction.
What is MERCHANT DISPUTE?
When contacted by a merchant and they provide the customers card number, you may authenticate the following:
What is....
a customer's name
address
phone number
Indicate that the grace period has ended for the transaction(s) that generated the fee(s), therefore, a deposit will not prevent the fee from posting. The customer should not be instructed to call back for a fee refund.
WHAT IS a Pending overdraft fees (Grace OD Fee)?
What is 3-5?
Transcode for a stop payment on a checking account....
What is 61?
If a customer has received two credits for the same amount and these amounts appear to be a result of the same claim.
WHAT IS a Claim Withdrawal Quest ticket?
Order this when a customer needs a form to set up a non-Government direct deposit.
What is Direct Deposit Sign-Up Form?
When an account is overdrawn by ___ or less after end-of-day-processing, we will not charge a Paid Overdraft Item Fee for items that post that day.
What is $5?
_____ are continuously monitored and cards may be blocked at any time to protect the account.
What is transactions?
___________ Customers may use OTP only if the phone number or email address they wish to use to receive the passcode currently exists on the business profile.
What is BUSINESS?
Even if the customer has initiated a transaction with the merchant at any time in the past, any unauthorized transaction is a
What is a FRAUD CLAIM?
There is a $36.00 fee charged for all stop payments except:
What is